Monarch Air Group

Monarch Air Group was excellent! Zak was very professional and responsive from the first online inquiry. My boss was really pleased with the service. Both flights were on time. The crew were very cordial and informative. We would definitely charter flights with them in the future. I highly recommend Monarch Air Group to anyone looking for reliable, high-quality service.

Monarch Air Group with our account manager Matt Caruso provided Excellent, Professional, Exceptional customer care, the plane, date, time we needed along with the people to support our flight. Professional considerate friendly pilots, a chauffeur who was kind, and on top of every thing. When I needed this transportation day to be perfect for my family member to move to another state, they made sure it was. I was extremely happy with the entire trip and will call on their services again!

Noah was incredible. I was stranded in NYC for 5+ hours with my only options to get back for incredibly important work and family obligations. From 10 pm to 3 am he was on the phone, making calls, locking things down to secure a flight home for me. Every other plane out of NYC was grounded and Noah made it happen for me to get home in time. The flight was incredibly comfortable and the flight crew was top tier professional. Could not speak more highly of the experience and am extremely grateful.

Monarch Air was amazing to work with for our first-time charter family trip. Communication was fast and Zak was super patient with all my many questions. He really made the whole process very easy. The actual flying experience was terrific too - everyone we dealt with was friendly, professional and helpful. Will definitely do this again!

Zak with Monarch Air Group provided us with exceptional service! Our booking was very last minute and Zak did not miss a beat! The communication was top notch! He saved us and we will forever be grateful! I highly recommend!

From start to finish, our experience was beyond what one may expect when charting air travel. Laura was absolutely incredible; she was available to answer any and every question we had, really just very, very pleasant. Everyone was ready and waiting upon our arrival, it was a seamless boarding experience. The Hawker was/is gorgeous, the pilots were both impeccable, and our attendant -Elisabeth- ensured out every need was met. I would HIGHLY recommend this outfit to anyone who desires a memorable travel experience. Great job y’all, keep it up!!!

Noah was professional, knowledgeable, and patient with a quick turnaround need for my supervisor. They had a seamless experience and would recommend Monarch to anyone needing or wanting to use a private air service.

Booked a day trip with Monarch Air from Longmont (KLMO) to Aspen (KASE) to celebrate our anniversary. Zak was our representative from Monarch and he was amazing to work with. He coordinated the flight, rental car and everything. We got off the plane, the rental car company met us on the tarmac, I signed and drove away in less than 10 mins. The pilots were awesome; they told us we could leave from Aspen earlier or later if we wanted, and they really made the trip perfect. After this trip I wouldn't consider booking with any other broker. Monarch is the best!

Booked a last minute trip from Telluride to Midway, Chicago to bring our dog suffering from altitude sickness back home at a lower elevation. Oleg was prompt and professional in finding us a well priced charter jet for the same day. Everything was seamless and easy. He presented the options, we signed an agreement and paid all from my phone. The plane, a Cessna CJ4 Gen2, was spotless and extremely comfortable. The crew was super helpful, professional and friendly. The flight was easy and went without any issues. Back at home we had a comfortable ride waiting to take us home. Couldn't be more grateful for Monarch's professional and quick service.

Pros: Attentive customer service, throughout the process High-quality jet (Gulfstream G-IV) Excellent on-board staff High-quality catering Spur-of-the-moment, snagged us 2 lux Escalades (at the height of holiday season no less), delivered to the private terminal *Original* pricing was very competitive Cons: Called us the day before flight saying that the original booked jet had mechanical issues. They gave us 3 choices: 1) full refund, 2) could depart the next day once the new part arrived and was installed, or 3) they offered us a more expensive (44% more!) jet for our planned itin. Given that we couldn't delay or cancel our trip, they kinda had us "over a barrel" and we had to shell out a ton more money to make this trip happen. Would I use them again? Yes. Just be read the fine print and make sure you have a back-up plan in case you find yourself in a similar situation.

An absolutely outstanding experience. We needed to get our dogs from Colorado to Boston. They were able to get me on an aircraft with no hiccups got me directly into the Massachusetts area with three big German shepherds. The flight was absolutely smooth and the pilots and crew fantastic. The catering with steakhouse quality. the rep Katrina was always available to answer my mini questions and to walk me through the process so thoroughly that the day of it was easy. This is our first chartered flight and it definitely won't be our last.

After having flown more than 100 private flights, I was referred to this group as a reputable charter company. Absolutely not true, these guys are clowns! My first flight with them, they switched FBO's without alerting me or the ground support, necessitating me finding an Uber to get to my car. My second flight with them, the plane/pilots landed almost 2 hours after we were supposed to depart. Lame excuses, and total lack of accountability. I would never fly with them again, and I would recommend others to stay far away from this group!

I wanted to like Monarch/Mercury Jets. Unfortunately, I cannot say that, and I would not recommend them to you if you value good customer service and communication. The round-trip flights/pilots were great. However, the customer service I received from Frank was different. I had to call him for details regarding the trip. Details that you usually receive once payment has been paid in full. I had to call him for the final trip sheet with the tail number. The sheet did not identify who the pilot was. When I asked him, he said, "We don't disclose that information." How are we supposed to look for the pilot if we need him? I asked when the plane was in position; he was supposed to get back to me, but he did not. I called him the afternoon before to see where we were on the trip. He was rude and condescending. The way this man spoke to me, the tone he took with me, a paying client, was wild. I am a first-time client of this company. First impression is everything since you only get to make one. I became so uncomfortable. I immediately called my boss to advise him to be prepared to drive. For the return, there was a change in the aircraft. How did I find out? I traced the tail number and saw the plane was in a different location. Knowing the tail number is essential, especially when booking ground transportation. I'm all set with Monarch/Mercury Jet. Try them if you want to, but you can never say you weren't warned.

This company should not be utilized by anyone without a flexible schedule. We used them twice (shame on us)...and in both instances, for high-profile, timed activities and they cancelled on us the night prior. The first time, at 11pm for a flight departing at 10am the next morning; and the next time the night prior for the following afternoon. There were no solutions, and the cancellation was akin to a poor commercial trip on a budget airline. It is the opposite of the luxe and accommodating service they present themselves to be. When the 2nd cancellation came, we were basically told - 'oh well, sorry better luck next time' for a major event. The service was atrocious and the solutions were non-existent. I am an extremely experienced producer with numerous events and trips under my belt, and this is the worst experience I have ever had. If you use them, do so at your own peril.

why is yelp hiding Monarch's reviews ? Anyway, great reliable company. They also do very good job for last minute flights. thank you, Monarch!

Great company, great service, chartered a last minute Hawker 400XP to Teterboro. Strongly recommended!