Moncler Chicago

I bought it in Chicago at an official store and decided to return it because I didn’t like it. During the return, I encountered very poor service. In my life, I have never seen anything like this. When I was buying, everyone was nice, but then it turned out to be different. I don’t recommend it to anyone

If I could give this store zero starts I would. THE WORST CUSTOMER SERVICE!!! They are nice for a sale. Terrible for anything else. Go to Canada goose who guarantees all their items. This place is an absolute joke when it comes to customer service.

Buyers beware! All the one star reviews posted are very real. Do not disregard! This issue involves the Oak Street location in Chicago. When they say no returns or exchanges they mean it!! My problem is simple, I made a significant purchase in September 22, and the zipper on the winter coat I purchased does not work properly plus there is extra fabric adjacent to the zipper that annoyingly keeps getting caught in the zipper. I've politely gone back several times to address the issue. Their solution over and over again is I need to keep applying wax or soap to the zipper. As winter approached, and I started to use the coat more and struggled to operate the zipper I became increasingly frustrated so I made another visit to the Moncler store. There happened to be an event going on that day and many of the Moncler corporate big wigs were attending. They passed me off to 3 different sales associates after they realized I was there for an issue and not a purchase, only to offer me the waxing zipper routine again. Finally, a women approached from a distance and seemed to be listening to what was going on. She appeared to be a customer but after I asked her to come closer because I felt she was eavesdropping she turned out to be a VP from New York/New Jersey corporate office and there for the event. All she had to say in a condescending manner, is that there is nothing wrong with the zipper or the extra fabric and she had the clerk proceed to train me in zipper 101. How insulting, I'm a 63 year old man that has bought many coats in my lifetime and I know how to use a zipper. I wasn't asking for a refund, all I asked was to exchange the coat for another coat that had a working zipper and no extra fabric. Her response was they do not offer any refunds or exchanges. So I then asked about there warranty policies, of which she said they do have an excellent warranty benefit but this was not eligible. For the first time in my life I was left speechless. It was clear that their luxury brand is only interested in selling product but no help should a problem arise. Please note that if you purchase anything directly from Moncler there is no consumer protection, even if you want to make an exchange to a different size the very next day after make your purchase. You are basically out of luck! I would have been better off buying the coat at Saks or Neimans where they accommodate a client. My next step is to contact my credit card company to file a dispute and then perhaps small claims court. I won't let this go as a matter of principle. How can an international designer clothing company not accommodate an exchange for another garment that is functional, beats me! To all of you out there, don't get bamboozled by the showmanship the team puts on when you are making the purchase. They initially make you feel like a king or queen, but trust me if you come back 10 minutes later with an issue it's a different story. I do not normally leave reviews, I have better things to do with my time but in this instance I couldn't help myself. Please save yourself the trouble do not shop with Moncler there are plenty of other luxury brands out there that know how to treat a valued client.

I went into the store to make a purchase and to repair zippers on two coats. I was fortunate to be paired with Assata. She took the time to figure out best sizing and style and was even able to repair the zippers on the spot. I dreaded giving up the coats during the winter months and I did not have two. She truly went above and beyond. Overall, I have shopped at this store many times and have never had an issue.

I would have 0 star if I could! This is the worst Moncler store that I have ever been to. I brought my coat for zipper repair. They told me it will take two weeks and it ended up a couple of followed up needed, and finally get back to me in four weeks. One the day I pick up the coat, the sales gave my coat to the other customer who was there for repair pickup as well and she came back and returned the coat to me. If the other customer didn’t come back, they would lost my coat. Then, I saw my coat zipper repair shows like the attached photo. The zipper is not even, one side is much longer than the other side. I just can’t believe that a such famous brand coat can be done like this. Ridiculous!!!

Andrew and Christiana are poor managers and need help with customer service, after waiting over a hour to be helped I finally found what I was looking for and was ready to purchase, I asked about being able to use my tax id for tax exemption and was told that I need to have my tax id present. So I figured why not save close to $500 so I made a call to my accountant and had them email me over my tax id, simple right. Wrong, I was told I have to print it out. So I said fair enough, after leaving to a fedex to print it I returned only to be told that the manager I was dealing with Andrew had left to lunch (at 5pm). So I asked for another manager that's when Christina came and quickly denied my attempt for tax id, after asking why. She said I had to have the original copy present, after telling her that's not what me and Andrew spoke about she got fussy and rude and said well " this is our rules , if u don't like it you can leave". Well I didn't, I told them I'd be waiting for Andrew to return from his lunch even if it took till closing. Well guess what Andrew comes out the back in 2 minutes to tell me that he needs a original copy to honor the tax ememption. After expressing why he didn't say that prior to sending me on a goose chase to print the document he said " I told you that already". So I said fine I'll purchase the merchandise anyway, and asked if I bring my physical copy in later can I get a refund for the taxes they said no. Not at all. Doesn't seem professional to me , you'd think spending close to 5,000 would get you come courtesy and respect but not at this location. Avoid at all costs.

Chelsea was amazing and hospitable when I checked out . Would recommend shopping here. Very nice, genuine shopping experience and she was very helpful and sweet.

I bought here a jacket it's very good place

Overall over priced. Customer service sucks. They have no empathy when things go wrong with an item even after you paid $5000 for it If it's a close fit, don't buy it if it doesn't fit, you perfectly don't buy it my advice

They just moved to a new location down the street (59 E Oak) that's bigger, badder and better! It's now 2 floors with womens and kids on the first floor and mens upstairs. It was their grand (re)opening weekend so it was busy. They had invited clients to come check out their new space so they had a trumpet player and servers going around with champagne and water (still & sparkling). Their inventory is well stocked and they had most of what I was looking for and some! I ended up spending 3 hours at the store so this new location is definitely worth checking out.

Buyers beware! All the one star reviews posted are very real. Do not disregard! This issue involves the Oak Street location in Chicago. When they say no returns or exchanges they mean it!! My problem is simple, I made a significant purchase in September 22, and the zipper on the winter coat I purchased does not work properly plus there is extra fabric adjacent to the zipper that annoyingly keeps getting caught in the zipper. I've politely gone back several times to address the issue. There solution over and over again is I need to keep applying wax or soap to the zipper. As winter approached, and I started to use the coat more and struggled to operate the zipper I became increasingly frustrated so I made another visit to the Moncler store. There happened to be an event going on that day and many of the Moncler corporate big wigs were attending. They passed me off to 3 different sales associates after they realized I was there for an issue and not a purchase only to offer me the waxing zipper routine again. Finally, a women approached from a distance and seemed to be listening to what was going on. She appeared to be a customer but after I asked her to come closer she turned out to be a VP from New York/New Jersey there for the event. All she had to say in a condescending manner, is that there is nothing wrong with the zipper or the extra fabric and she had the clerk proceed to train me in zipper 101. How insulting, I'm a 63 year old man that has bought many coats in my lifetime and I know how to use a zipper. I wasn't asking for a refund, all I asked was to exchange the coat for another coat that had a working zipper and no extra fabric. Her response was they do not offer any refunds or exchanges. So I then asked about there warranty policies, of which she said they do have an excellent warranty benefit but this was not eligible. For the first time in my life I was left speechless. It was clear that their luxury brand is only interested in selling product but no help should a problem arise. Please note that if you purchase anything directly from Moncler there is no consumer protection, even if you want to make an exchange to a different size the very next day after make your purchase. You are basically out of luck! I would have been better off buying the coat at Saks or Neimans where they accommodate a client. My next step is to contact my credit card company to file a dispute and then perhaps small claims court. I won't let this go as a matter of principle. How can a international designer clothing company not accommodate an exchange for another garment that is functional. beats me! To all of you out there don't get bamboozled by the showmanship the team puts on when you are making the purchase. They initially make you feel like a king or queen, but trust me if you come back 10 minutes later with an issue it's a different story. I do not normally leave reviews, I have better things to do with my time but in this instance I couldn't help myself. Please save yourself the do not shop with Moncler there are plenty of other luxury brands out there that know how to treat a valued client

Had to visit this location for service after my Moncler purchase when my zipper broke on my jacket. Parth was kind enough to replace the zipper and mail the jacket to my home in the 'burbs. Top notch rating for service after the fact as they packaged it so nicely. Ready for cold weather to return again.

I was buying a jacket, they didn't have my size so the salesperson offered to ask if other store could send it by mail. He wanted me to pay 60 dollars for the service, so I refused saying that the cost should be covered by the brand. He got really pissed saying that I should get out of the store immediately and never come back, that I wasn't welcome again Moncler. My wife and I were shocked and walk away from this guy. No one deserve to receive this kind of behavior the other salesperson didn't understood what was happening. I really hope that someone from the brand read this

I read all of the previous reviews and I think most of these issues have been resolved. I had a very pleasant experience with this Moncler store, I wish I could say the same for the Aspen location. I despise people who are snobby and I expected the workers here to act that way, as do the Aspen workers. I was pleasantly surprised. As soon as they answered the phone they were extremely nice and directed me to a sales associate. The sales associate was very sweet and even had a good sense of humor! He was very quick, professional, and efficient. I placed my order on Saturday night an hour before closing and he promised me it would be shipped out on Monday with complimentary overnight shipping due to my previous issues with Moncler in Aspen. I was extremely thrilled and I called today to check if my order had been shipped out. They told me that my order would be arriving today. I am so excited! I wish I had encountered such honest and professional people at the other location. I will definitely be ordering from here for my next purchases since there isn't a Moncler in Michigan. Exceptional customer service.

I do not recommend this product high prices and bad customer services truly low quality product will not buy this product again

I would have 0 star if I could! This is the worst Moncler store that I have ever been to. I brought my coat for zipper repair. They told me it will take two weeks and it ended up a couple of followed up needed, and finally get back to me in four weeks. One the day I pick up the coat, the sales gave my coat to the other customer who was there for repair pickup as well and she came back and returned the coat to me. If the other customer didn't come back, they would lost my coat. Then, I saw my coat zipper repair shows like the attached photo. The zipper is not even, one side is much longer than the other side. I just can't believe that a such famous brand coat can be done like this. Ridiculous!!!

Lisa, Mike, and the other associates who were working on 10/9/21 were very friendly and helpful (as usual)! They always let me take my time trying on different things and today helped me find a fall coat. Moncler Chicago is the only Moncler boutique I'll shop at.

The customer service at this store is horrendous. I've called over 10 times over 2 weeks, to reach someone (Marcelo) twice who told me they'd call back in 15 min. Neither time did I receive a call back. The store manager (Bart) hasn't returned any calls or emails, outside of 1 email that stated he'd give me an update which he never did. All I'm trying to do is pick up my coat which had a minor repair and I was told would take 1 week. We are now ending week 3 and it's cold outside and I don't have my winter coat. This lack of communication is unspeakable for a luxury brand. I am one very annoyed customer.

The service I had was fantastic, the great customer service over the phone is what won me over to even come to this location in the first place. Michael Chen was the salesman and he was great! I told him I wanted just a simple black coat and he brung out every black coat he had, which made the process very smooth. Me and my boyfriend was in and out within 30 mins. Thanks Michael !!!

I love Moncler coats, but the C/S was so bad! The communication within the company and with its customers is absolutely terrible. I needed to order a style that was sold out online and only at the NYC Moncler. A Chicago associate ordered it for me and it took an unacceptable 3 days to ship out. I received three separate phone calls over the course of these days from three different people asking me to verify my information. When they finally did ship it, I received no fedex tracking number even though I gave them my email for it. When the coat arrived at the Chicago store, I got no phone call. I called myself to verify they had it. When I went in to pick it up, it was no where to be found and I had to come back later to pick it up. Whenever possible I will buy my Moncler items from 3rd party retailers. Dealing with them was a nightmare.

The service has been really appalling, they just trick you buying something from this store， and then make it hard for you to return it。I don't know Why the manager keep those service, they are so bad, they are liar, be careful every customer, if you want buy something , go online, I think better than here. Ok. Ok. Ok. Ok

I purchased my Moncler parka over 10 years ago. When the main zipper failed after years of use, I was worried that the store salesmen we're going to laugh me out of the store when I asked about repairs. The opposite was true. They were incredibly courteous and informative with providing options for repair. I also left with the confidence that repairs would be done right with such an expensive garment at stake.

My husband and I stopped into the flagship location in Chicago yesterday, 11/12, and had a very disappointing shoppping experience. As a luxury brand I expect a certain level of customer service, and the lack of it at this location is something I feel needs to be addressed. We walked into the store and were greeted by a security guard. He was the only person who spoke to us at all. My husband and I browsed, and held a coat in our hands looking around for an employee. We couldn't identify any staff members and ultimately grew tired of standing there and left empty handed. Completely unacceptable considering all of the competitors surrounding this location. We ended up shopping at Barney's across the street. Go somewhere else.

Honestly make an appt if you plan on being a serious shopper here. They are severely understaffed and provide 0 customer service. I had to ask a security guard if anyone else worked there after waiting for 20 min with no one nearby to assist and the poor guy tried to help me out. I doubt I'd return to this location ever again.

If I could leave 0 star I would. The worse customer service experience ever. I left my winter coat week before Thanksgiving for a fix repair and as of today January 29th I didn't receive it. They lied to me so many times. They promised to call back(never happened). They told me that they shipped my coat over a week ago. Guess what never got it. I will complain to the main office.

Tried to call the store and just ask a simple question on an item and nobodys answering during business hours. How unprofessional? I wanted to know if they had a certain kids jacket before I made the long drive.

Just got back from visiting the store. Maybe visiting isn't the right word because I was actually rejected at the door. I dropped by to check out some coats, but the security dude opened the door and told me that they were "at capacity." I used the quotes because when I looked inside, it didn't seem like there were that many people inside so it certainly didn't seem to be a fire code issue. Fine, maybe they want have some policy to limit the number of customers because they think it's cool (Note: it is NOT). Either way, my real issue is that the security guards instructions were to "walk around the block and check back in 20 minutes." It is freezing cold outside and you expect me to bide my time in the elements...and you don't even have some kind of list or system setup so that I can know when I can get in? Seeing as it was a possibility that there was no way to know for sure whether my 20 minutes would turn into another 20 and into another 20, I just left and went home. I'm not going to wait in the bitter cold for a clothing line that they sell at every department store (all of which are heated). I've worked in retail before and this is just very bad customer service.

Love their products, and have never had an issue buying online, but my first retail experience at the store was terrible. My dad was visiting Chicago for Thanksgiving and I wanted to treat him to the trendiest winter jacket in town. Off we went to Moncler -- it only took us about 10 minutes for him to pick out his ideal jacket, but it took 25 minutes afterwards to check out. According to the gentleman that assisted us, there is only one cash register in the back, and there were two transactions ahead of us. WHAT?!? A high end retail outfit only has one cash register? For a moment I thought I had been magically transported to the kind of mom and pop consignment shop my mother made me buy clothes from when I was a kid in small-town Ohio. It OUGHT to have a mobile checkout system, such that each sales associate is armed with a mobile terminal so that customers can be checked out at the same spot where they decide they want to purchase. Even more frustrating was that after he first came back with the credit card slip to sign, it was INCORRECT. We had asked to ship to another state, and the sales tax was calculated incorrectly. This delayed our transaction even further. I almost asked for my card prematurely so I could leave, go home ,and buy the same jacket online. Right when my frustration had reaching its tipping point though, he returned with the my card and receipt in hand. This was a close call though. I recently learned of the term "showrooming" -- which is when consumers check out a product in the store and then go buy it online -- retailers hate when customers do that. Given an experience like this though, it certainly makes showrooming seem like the optimal decision for the consumer. If retailers wish to avoid this phenomenon, they ought to give the consumer a REASON to buy in-store, and a 23 minute wait to give them my money isn't one.

lovely customer service. If you're a fan of the brand you'll love the store.

Absolutely amazing product! In my opinion their product is slightly over priced, but very unique and was a celebratory purchase...so okay to justify the price. As for this location, service was hands down perfect. Tiffany was so helpful and wonderful to deal with...

Visiting from LA we decided to stop in. Looked up the store on Yelp and was surprised by the low ratings! My wife and I experienced nothing but the best customer service. Above and beyond and expected from a top notch retailer. The negative reviews I'm guessing are from people who came in when it was extremely busy or really wasn't the type of clientele that would buy anything anyways..hate to say it but sales people know who are there to buy. You don't casually walk by not knowing what Moncler is and step in to buy a $1500 jacket. It's a destination.

the product is not worth the money. i purchased a pair of boots around thanksgiving 2018 and they are falling apart. i purchased a sweater, have worn three times and the material is balling up. i haved looked at this brand for years and am very disapointed with the quality.

I had a great experience at Moncler and I am African American. I have been shopping with Julie Gilbert since the store opened. She has always been more then friendly to me, my kids and dog. She is always friendly and helpful. She gives my dogs treats and is very nice to my kids. She is always polite and goes above and beyond to help me. She calls me when new things come in and does everything she can to help me find a coat. I have never felt unwelcome or felt like I was treated badly. Everybody there helps each other to make a sale. She is fun to work with and has even delivered coats to my house. I love Moncler

Went to factory outlet store in Rosemont. Manager Adam was extremely helpful and probably turned my shopping experience into one of the best I've had from talking to me over the phone to taking care of me in-store. Definitely made me a regular customer when it's time for new clothes or accessories. Obviously the quality speaks for itself so I won't mention the clothing.

I bought a jacket in this store. Staff was quite friendly. but when I changed my mind and call them to refund it. It wasn't possible. Their policy was change only. So think carefully before you buy at this store.

every body be care for， when you buy something， the service dose 'n want return for you， and not friendly， i buy the coat for my wife， and she dose not like it， she want return， but they dose not agree， only 7 days， omg

I was in the store a few weeks ago and Robbie was helping me pick out a coat for my special someone. He was very knowledgable and attentive despite his age. While I was there, the store was very busy but Robbie kept his focus on me. Moreover, the manager, Brittany and I had a lovely chat when she came over to confirm that Robbie was taking good care of me. I was thoroughly impressed by the staff's product knowledge and friendly nature. It was refreshing to deal with a luxury store that hired friendly and knowledgeble people instead of staid automatons.

If I could, I would give them the 6th star. Amazing service and great help from Robbie and Diana. Because of my demanding job, I don't have time to shop in person and I have to rely mostly on Internet purchases. I know, I know, I'm missing on all the fun part of buying clothes but, that's how it is for me now. Been looking for a Gaston jacket forever and everywhere without results; then I found out that Chicago has its own Moncler store, it makes perfect sense with all the snow we are enduring, anyhow I emailed them asking for a Gaston in size 3. Robbie replied within 15 minutes, he provided pictures of the Gaston and another jacket as an alternative. Him and Diana were very helpful through out the whole "remote shopping" experience and with the shipping. I got my jacket the next day, it fits perfectly and feels great. Now, I'm ready to face the coming snow storm hoping it's the last one of the season.... I will have to find the time and get to Oak street to have a look in person at the store and meet the guys that keep this brand's reputation so high.

I had THE worst experience at the Moncler store on Oak Street. Upon entering the store, I was coldly greeted by one of your sales associates. I later learned her name to be Julie Gilbert. I perused the store in search of a jacket when Ms. Gilbert approached me and asked, "What do you want?" A little taken aback, I respond by informing her that I was looking for the aforementioned Moncler jacket in the color orange. Ms. Gilbert stated Moncler does not have any jackets in the color orange. I explained that I saw the jacket on Moncler's website to which she responded, "show me!" I was hesitant because she was clearly rude - with an iPad in her hands and the Moncler website visible she glared at me while I located the jacket using my smart phone. While I was searching for the jacket with poor reception on my phone, she asked the other store clerk - "did you lock the door?" The store clerk looked confused and stated, no! Ms. Gilbert told her to lock the door...NOW! I was uncomfortable, furious, and insulted to the tenth degree. However, there was a part of me that needed to prove to her that her obvious disdain and distaste for me, or people like me, was inaccurate and the jacket I entered the store to purchase was in fact a Moncler jacket - not some item I made up in my head. After locating the jacket on my phone, she simply responded "we don't carry that in the store." Please keep in mind that a few minutes prior she tried to dismiss me with, "Moncler doesn't make orange jackets." I asked to try on another jacket that was located in the store to which Ms. Gilbert replied "we don't have your size." With no previous discussion regarding my size, I asked her what size am I. Ms. Gilbert pegged me as an XL - once again adding insult to injury! Ms. Gilbert is clearly mistaken as I am not, have never been a size XL - a medium would have been a more accurate assumption. However, her latter insult is neither here nor there as the bigger issue at hand is never in my life have I received such poor customer service, been locked in a store while attempting to shop, and so coldly/rudely treated in my life. I am very aware of the incidents that have taken place on the City streets of Chicago but I would hate to think that your store, specifically Ms. Gilbert, was racially profiling me while I was trying to shop. Please note there was a young woman who entered the store at the same time I did who was of European decent - she did not receive the poor treatment that was exhibited to me while in the store. This embarrassing, humiliating encounter will never take place again as I do not expect to ever give Moncler any of my business - I'd much rather spend my dollars where I am treated like the respectable consumer I am - not like trash or a thief off the streets. It is sincerely my hope that Ms. Gilbert's views regarding people like me, an African American woman, does not represent that of Moncler. However, I hope this letter is taking seriously and Ms. Gilbert's flawed attempt at customer service is reviewed and revamped as soon as possible. I would not want anyone else's safety compromised at the hands of Ms. Gilbert door locking shenanigans or disrespected by her curt tongue. If the system would allow, I would have given them no stars!

Love this store and the staff is amazing! Great things for spring that I didn't even realize they had!

This is the new shop in Chicago, it opened in October of 2010, the third shop in the US. Great selection of Moncler winter coats, sweaters, and accessories. From simple, stylish down coats to designer technical winter wear for the slopes. The decor is very warm, modern, and inviting. That's hard to pull off, Moncler did it! The atmosphere is low key and friendly. Best of all, the service is excellent. Our salesperson, Mimi was a trouper. She made several trips to the storage room to find the right size & style for me. The quality of the Moncler line is second to none. I couldn't be happier with my purchase. You have to stop into this store!

Undoubtedly Moncler jackets are warm and made with high quality materials. With that said, expect to pay. Living in Chicago we all know it gets quite cold so having a warm jacket is key! The customer service however was AWFUL in the Oak Street store. From the sales reps to the manager Brittany, I was appalled this place is surviving in Chicago. First off, the sales rep was beyond annoyed she had to pull inventory since the appropriate sizes were unavailable on the floor. News flash-when I'm about to spend $1500 on a winter coat, pls be so kind to show me my options. Secondly, I was disgusted with what i saw next. There was an African American couple who came in and Brittany went into panic mode. She screamed at her staff instructing them to get on the floor and follow the new customers who just entered. She then instructed her staff to stay close to the AA couple who came in...really?!? Brittany was so rude to not only to this couple but to myself (I am not AA). She forced a smaller jacket on me and told me it fit fine. I couldn't move my arms up and felt my chest was restricted. I asked for a size 2 to see and feel the difference. Her response was "fine suit yourself!" . Last time i checked, when I'm going to spend that kind of money, you get the jacket I asked you to. In the end, I decided that I would not purchase the jacket from the Oak street store and instead buy it at Neiman Marcus. Also, be aware, there are no refunds at this place. There are on line but not at this "boutique". I would never recommend anyone stepping foot in this store..buy the jacket but just not from Oak street!! Brittany-you need to be fired!