Mondrian Bordeaux Les Carmes

An unforgettable experience ! We have thoroughly enjoyed our stay here thanks to the young and dynamic staff who welcome their guests and provide exceptional service. The rooms are lovely, but unfortunately a bit small to open our suitcases. The restaurant Morimoto is truly amazing, and we were surprised to learn it does not yet have a Michelin star. Even when the chef isn’t in-house, the second chef masters the fire art of the cooking process. Our server, Lea, was very kind, attentive and she knew the menu thoroughly well. The decor, designed by Philippe Stark, is tasteful and lovely in the evening with its lamps and fairy lights. The spa/pool area is relaxing; the steam room and sauna are the perfect temperature. All in all, we highly recommend this beautiful hotel.

High-quality hotel, spa and restaurant with very attentive staff. Modern, clean, stylish rooms. Restaurant and bar are excellent quality. Overall, very good for business or couples. The pool and spa are small, but very nice and heated. And to reiterate, the staff are very hospitable. Location is a 15-20 minute walk or taxi to the charming area. Kids can swim but not loudly as it is a spa.

From check in to checkout we had a great stay, room was very comfortable, location is a bit far from old town but in between attractions so not a big issue. Really enjoyed the food - breakfast, lunch and dinner. The only nit pick would be that I wish the food temperature is better.

The staff was very kind and accommodating. The rooms, spa, and restaurant are beautifully appointed. A delicious breakfast was served. I booked through American Express Platinum and enjoyed the extra services offered: early check-in, late checkout, breakfast for two, $100 resort credit, and room upgrade. A wonderful hotel a little off the beat and path but easy to walk to the main area of Bordeaux. Not as close to the heart of the old city but very easy to walk to the river and main attractions.

We spent a few nights here to explore Bordeaux. The hotel is small and so very personable and friendly. We walked into city centre from here but soon learnt that trams were so efficient especially with a Bordeaux pass. Our room was very stylish and a bit different to usual hotels and hotel facilities were good. Central courtyard for drinks and meals plus a small but inviting pool. ||All the staff we dealt with were both professional and friendly and all interactions went well. We had a problem with our pre-booked taxi on leaving and they arranged a replacement very quickly. ||Would definitely stay here again when we come back as so much to do in Bordeaux

We stayed here recently and while the hotel has some lovely features, we wouldn't return.||What We Liked:|— Clean and comfortable rooms with a stylish design.|— Nice wellness facilities: small gym, pool, sauna, and steam room.|— Housekeeping staff helpful and welcoming.||What Let Us Down:|— Location: Not central. It's a 10-minute walk to the tram and then a ride to town. Bordeaux is known for its lovely rooftop decks and this means you miss out. Also, not many local restaurants or shops nearby.|— The staff were often unapproachable. With only one on-site restaurant, we hoped for flexibility. On one occasion, we brought back pastries from a local bakery and sat down on the near empty outdoor terrace, planning to order drinks. Instead, we were abruptly asked to leave without being offered the chance to place an order. Considering this is the hotel’s only outdoor seating area, the lack of accommodation felt rigid and unwelcoming.|— Service throughout our stay was minimal. Room service was unreliable, i.e., ice was never delivered despite multiple requests, one evening pool area lacked fresh towels and sauna was turned off 15-minutes prior to closing, towels weren’t replaced in our room one of the day, and dishes were simply rinsed under the sink and replaced with residue still on them— all of which made the experience feel inattentive and inconsistent.|— Breakfast underwhelming: Tasted nice but lacked flair. Eggs and hot drinks must be ordered, and service and food temperature was hit-or-miss.|— High incidental hold: Nearly $2000 feels excessive for a boutique hotel.||Overall:|This could be a charming boutique stay, but the pretentious atmosphere and lack of attention to detail didn’t meet the five-star promise. We expected warmth and thoughtful service—and left feeling underwhelmed.

Honestly this is not a horrible hotel to live in minus the fact that everyone here treats you terribly. I have never been to a five star that would haggle you and chase after you multiple times a day - at my hotel door, at the restaurant and even when I sit for work to pay at every checkpoint and urgently. Most hotels wait until you depart to settle bills but I felt like I was being hunted down here with multiple people coming after me after telling me I could charge to the room. I only stayed 24 hours and I believe I was confronted 8-9 different times about random charges. Not only this but I asked for late checkout, and I was called inside my room 3 times in the morning before the agreed 1pm checkout about it. I absolutely do not want to come back here and please beware of the rude staff.

Hotel was nice and comfortable. It is the Restaurant Service Two years in a row that is not to the standards of the Hotel. The servers are not attentive. It takes a long time to even offer water or bring the drinks. They bring first the food and wait forever for the drinks. This happened to me this year for Lunch and last year for dinner. For Breakfast, the server scoulted me and other people for siting in an area that she was not serving. There were not signs and the receptionist did not specify where to seat. I DO NOT recommend using the Resturant at all. User Room Service which is Punctual and cordial