shady whitaker
Google
I don't usually write reviews but I feel like it is important to share my experience eating here. I ate here a few days ago, food was great, and the atmosphere was nice. However, I was very disappointed by my overall experience. I gave the bartender my card to open a tab, however my mother and my grandmother ended up splitting the bill. Both my mother and my grandmother were charged for half, and I was charged for the entire bill, and additionally was charged for half the bill as well. I am here on vacation and was very upset that some of the money I had saved up for this trip was taken out of my account. It took five days for the refund to come back. I work at a restaurant so when I go out to eat, I hold other places to a certain standard. I was barely given an apology, it was made to seem like it was my fault for giving them my card to open a tab. No accountability was taken, and I just think it is important for other people to be made aware because this was absolutely unacceptable. The full check was $106 and some change, and I was charged the full bill, and then also charged $53. My mother was also charged $53, and my grandmother was charged $53. I am not happy with the way it was handled and I absolutely would not return to or recommend this place, which is disappointing because the food was delicious. I understand that mistakes happen, but when mistakes do happen, management needs to do better to right their wrongs to their customers.
