Dev D.
Yelp
I normally don't leave reviews, but my experience here on Saturday 11/22 was so bad that I feel obligated to. I truly hope management addresses this. I came with two friends, and two separate issues made the night unnecessarily stressful.
1. The back bartender was extremely intoxicated
Normally I wouldn't care if a bartender is a little buzzed, but this went way beyond that. She overcharged me for shots instead of water, couldn't communicate, kept dropping bottles, and the whole situation was a mess.
When I asked her for a refund, she repeatedly took my card, handed it to someone else, then handed me their card back. This cycle repeated multiple times until I finally had to go full Karen-mode -- which I hated -- just to get my own money back.
Thankfully, the manager did refund me, but the amount of time and stress it took to straighten out something that simple was ridiculous.
2. Security ignored a dangerous situation
There was a tall security guard with a septum piercing and very short curly hair. I let him know that a group of guys in the crowd were moshing aggressively. At one point I got thrown so hard into the security guard that it genuinely hurt. I'm 5'5". I had tried moving away, I had asked the guys multiple times to chill out, and they would stop... until they didn't.
This crossed a line. This was not a rock show ... it was a Top 40 nightclub with a dress code. The level of physical aggression was unsafe.
Instead of helping, the security guard brushed it off as if I just "fell into him" and literally said, "Isn't that what they're supposed to do?" Absolutely not. Not at a nightclub. And definitely not when other patrons are getting injured. Then the security guard just moved to another section and ignored me.
Overall
I have 10+ years in nightlife as industry and I'm extremely forgiving. But being overcharged, having my card mishandled, and then getting physically slammed by other patrons while security shrugged... that's not acceptable on any night.
Will I go back? Maybe. But I definitely expected more from the staff and the way situations like this are handled.