Mont Cervin Palace

Fantastic location! The staff there is amazing which adds to the experience. |The concierge team is a standout with Julia a superstars. |Giuseppe as the bar was so attentive. They have a fabulous two person group singing in the bar and they are fabulous. A fire music and great service perfect. ||Breakfast is delicious and a great way to start the day. ||Efficient pickup at the train with great care and assistance. ||The outdoor pool hot tub was a terrific afternoon with spa treatments. ||I highly suggest this property. We had a few request and they were corrected swiftly with care. Great stay.

I first visited this famous hotel , the best in Zermatt in 1986 when it was owned and operated by the Seiler Family , the grand hoteliers of the Matterhorn village . They sold their hotel properties in 2011 and management rights in 2020. The hotel exudes olde world charm . The service is fabulous, as always . However , the rooms are dated . If the new owners want to ‘get with the times ‘ they need to close the hotel for maybe 2 yrs and undertake a substantial renovation costing perhaps millions of Swiss Francs. The hotel just does not have the luxurious features of say the Kulm hotel in St Moritz . These comments are intended to be helpful !

We were greeted by the horse and carriage. The reception staff was so welcoming. The room was beautiful and clean. The restaurant, bar, and room service were amazing. All staff members were helpful and welcoming. The best hotel experience we have ever had!

I booked a hotel room, which was the Alpine Suite with Amex and guaranteed 4pm check-out. Don’t get me wrong. I had a blast and it was very relaxing amazing views, beautiful location. The only complaint that I had wish I wasn’t able to talk to the receptionist about was I having a for sure 4 PM late checkout but the housekeeper while I’m getting ready, came in the room even when it’s locked and there’s a sign of Do Not Disturb about a half hour early. Mind you, They did knock and I responded that I’m still there and it’s about to leave before 4 PM but they still came in. It’s a good thing that was already done showering at that time or else they would’ve been seeing me naked so that part was the only thing that I was disappointed about it felt very intrusive but overall I recommend this place for everyone

Our favorite stay in Switzerland. The location, amenities, room, spa, food were excellent. But what made our stay the most memorable is the staff of this hotel!!! You guys are amazing ❤️ Absolutely everyone who works at this hotel is very helpful, friendly, and professional. Thank you for making our stay soooo special.

Loved our stay, great service, beautiful location, and staff went above and beyond to make our stay a pleasant one and were very helpful with advice and recommendations. Massage was great, good gym facilities also. Would definitely return.

I found this place to be really okay like in-terms of the location it was great and they provided pick up and drop off from the train station that was the highlight. I think the breakfast spread was really okay like nothing special i wouldn’t recommend it. Well in terms of service they were a bit slow and the hotel layout is a little bit weird like you need two lifts to get to our room which was a little bit annoying, if your used to normal hotel which go up and down and then there are rooms around. The different pools were nice and different water forces and styles in the pool Considering this is a WLH symbol on the hotel , i dont think its that much. Plus the bathroom does not have a dedicated shower are if your paying for such a room then atleast you shouldn’t be taking a shower in the tub with a hand shower faucet

We enjoyed our stay at Mont Cervin. Top notch service from the staff. They were constantly checking on us if we needed any clean towels or water too. Will return again in future.

What a lovely hotel. It's expensive and the rooms were small, but the service and amenities were amazing. Loved the restaurants inside (didn't try the grill but Capri and Le Restaurant were AMAZING). The breakfast was also great (buffet with a few a la carte options). The pool and spa area were also incredible, especially the heated outdoor pool, which we spent hours in. Service was top notch - every time we called the front desk, they were immediately responsive and able to help get us whatever we needed. It's expensive but if you're willing to splurge, highly recommend!

My family booked 2 nights with 2 rooms at this hotel. The rooms are very dark inside. The hotel was to pick us up from train station which I had confirmed several times and 1/2 hour prior to arriving. they were not there and we had to wait, then the driver they sent dropped us at wrong hotel. After arriving to hotel we had try to arrange a transfer to Gstaad and never got the email, asked and called several times about it and poor communication all around. I verbally told them no to a transfer after I arranged another company and the hotel still charged me for transfer. it's unethical to charge someone who sent multiple emails, verbally cancelled in person ect. I can cance on my cc for fraud charge however the most rude thing is that the hotel will not respond or return any call of email. JC the room manager nor Lise in concierge. Would never go back to the hotel!

The best hotel in Zermatt in my opinion! Horse drawn carriage ride to the train station... beautiful hotel, amazing room with a view of the Matterhorn, great gym, spa... and the location is unbeatable!!!

Large and centrally located hotel with several restaurants and lots of amenities. The Restaurant has a solid Swiss breakfast with lots of local meats, yoghurts, meats, cheese, fruit, etc. There are several other restaurants on the property, but the only other one I can speak to is the Grill (see my review for more on that). This is definitely one of the nicest hotels in Zermatt. Our room was a 2-bedroom suite located in the Residences section of the hotel, which felt a bit dated but similar to most ski resorts I've stayed in. The rooms got very hot at night and we needed to keep the windows open. The hotel is very big - too big in my opinion - so it certainly doesn't have a boutiquey feel. The biggest issue was how spread out everything was - it was like a maze trying to find our way around. That being said, the hotel staff was very helpful, from Boris the concierge helping us make reservations prior to our arrival, to securing lift tickets in advance and helping arrange guides at the last minute, to literally carrying our skis around for us. There is a ski room located downstairs, which conveniently provides lockers to store skis and ski equipment. The spa is fantastic and has a beautiful pool and indoor/outdoor hot tub that is delightful when it's snowing. My deep tissue massage was one of the best I've ever had. The joint sauna and steam room areas are fully nude and coed, despite having separate sections for women and nudity. When in Switzerland, do as the Swiss do I guess! I would stay here again and look forward to returning!

This is a must stay location in Zermatt. The hotel is beautiful on the inside and out. Staff is warm and welcoming. The outside patio feature live music in late afternoon to pass the afternoon time.

Amazing hotel, great service, the concierge knows exactly what to do, suites and nice and spacious, and the restaurants are just amazing.

We are at our winter holiday at Mont Cervin and I am certain next time we at Zermatt we'd book the same hotel again. It is absolutely perfectly situated on the main street. The rooms spacious and bright. About the management of the hotel it works like a SWISS CLOCK. I have no idea what else one could ask for. Never stayed at other hotels at Zermatt but we would not even try.

We stayed 2 nights here in June. The room was nice and roomy, but the hotel has no A.C. We kept the windows open all night which did help, but for the money, I want all the amenities. We are at the restaurant a couple of times. The service was extremely slow and our $70 filet was way over cooked. The manager at the restaurant seemed very overwhelmed.

By far the number one hotel in Zermatt! Great service and super friendly staff. Very nice property and the breakfast was a very nice spread as well.