Mont Cervin Palace

Staff was exceptional, every need tended to. Being picked up by a horse drawn carriage was an interesting way to begin our arrival. Tourists all over were taking videos & pictures of what they must have thought was the “happy couple”, my wife was home in the states & my friends wife was already in the room. Not that there’s anything wrong with it (Seinfeld reference). ||I’ve traveled about 75% of the world, and this hotel was among one of the best. Can’t wait to visit again. In the spring, can’t do cold anymore.

We stayed two nights while hiking in the area. We needed some assistance from the concierge and they were very helpful and informative. The bar had a terrific female vocalist and male guitarist on Friday and Sat nights. We had a suite overlooking the Matterhorn and it was as beautiful as you would expect. The goulash soup was outstanding as was the pork schnitzel. The burger was a bit odd so I’d select something else in the bar. The breakfast included made-to-order omelettes and a beautiful buffet. Overall a 5-star stay experience.

Second visit with my family and unfortunately a major disappointment. We were placed in a room outside the main hotel, on another street, requiring a long walk through a tunnel just to reach the hotel facilities. We did not feel like guests of Mont Cervin Palace, but more like we had rented an apartment elsewhere. For the price paid, this felt misleading and not in line with the Mont Cervin Palace brand. We raised the issue with reception, but nothing meaningful was done. Very disappointing experience.

Love this hotel. Everything about it is top notch. The staff are amazing. The location is perfect. If you have the chance, definitely stay there.

I have stayed in many hotels, but I have never felt so overwhelmed and genuinely special as I did at Mont Cervin Palace. This isn’t just about having five-star facilities, it’s about having true five-star staff. From the moment we arrived, every detail was perfect: the warm welcome with wine and treats, the complimentary soft drinks in the fridge, the way breakfast was beautifully organised, and how every staff member always greeted us with a smile and a “hello.” It’s those small touches that make such a big difference, and throughout our stay my family and I could not stop raving about the service and the atmosphere here. Everything felt effortless, warm, and truly memorable. I honestly can’t wait to come back again, especially in winter, to experience it all over again. Mont Cervin Palace is easily one of the most remarkable hotel experiences I have had and one I will never forget.

We stayed here at the end of August. We were told in advance that a driver would be waiting for us at Zermatt train station and that the hotel’s red e-cars would be easy to spot. However, when we arrived, there was no one there. After waiting for a while, we decided to walk to the hotel ourselves with our luggages, only to find the pickup car parked right outside the hotel entrance. When I mentioned this to the staff at reception, instead of an apology, I was told rather bluntly, “You should’ve called us.” Not everyone has free international calling, and I wouldn’t expect this kind of response, or lack of responsibility, from a 5-star hotel. That said, once checked in, service requests in the room were handled promptly, which I appreciated. But the arrival experience and the staff’s attitude at check-in really left a poor first impression.

Very central location, perfect for exploring Zermatt. The spa is well designed and a great place to relax after a day out. Bathrooms are spacious and nicely done, adding real comfort. The Grill Restaurant is excellent, with delicious food and a warm atmosphere. Special mention to Jean Charles Hänggi, Bruce, and Julia for their outstanding service.

This hotel is right in the centre of the village and it is only a ten minute walk from the railway station. There is good space to sit indoors and outdoors, and the wifi worked well. Our room had a lot of furniture so we struggled to find space to put two suitcases. The room was also fairly dark and warm at night (even with a window open). The shower is very sophisticated with a digital temperature control. Breakfast was good with plenty of options.

What a lovely hotel. It's expensive and the rooms were small, but the service and amenities were amazing. Loved the restaurants inside (didn't try the grill but Capri and Le Restaurant were AMAZING). The breakfast was also great (buffet with a few a la carte options). The pool and spa area were also incredible, especially the heated outdoor pool, which we spent hours in. Service was top notch - every time we called the front desk, they were immediately responsive and able to help get us whatever we needed. It's expensive but if you're willing to splurge, highly recommend!

My family booked 2 nights with 2 rooms at this hotel. The rooms are very dark inside. The hotel was to pick us up from train station which I had confirmed several times and 1/2 hour prior to arriving. they were not there and we had to wait, then the driver they sent dropped us at wrong hotel. After arriving to hotel we had try to arrange a transfer to Gstaad and never got the email, asked and called several times about it and poor communication all around. I verbally told them no to a transfer after I arranged another company and the hotel still charged me for transfer. it's unethical to charge someone who sent multiple emails, verbally cancelled in person ect. I can cance on my cc for fraud charge however the most rude thing is that the hotel will not respond or return any call of email. JC the room manager nor Lise in concierge. Would never go back to the hotel!

The best hotel in Zermatt in my opinion! Horse drawn carriage ride to the train station... beautiful hotel, amazing room with a view of the Matterhorn, great gym, spa... and the location is unbeatable!!!

Large and centrally located hotel with several restaurants and lots of amenities. The Restaurant has a solid Swiss breakfast with lots of local meats, yoghurts, meats, cheese, fruit, etc. There are several other restaurants on the property, but the only other one I can speak to is the Grill (see my review for more on that). This is definitely one of the nicest hotels in Zermatt. Our room was a 2-bedroom suite located in the Residences section of the hotel, which felt a bit dated but similar to most ski resorts I've stayed in. The rooms got very hot at night and we needed to keep the windows open. The hotel is very big - too big in my opinion - so it certainly doesn't have a boutiquey feel. The biggest issue was how spread out everything was - it was like a maze trying to find our way around. That being said, the hotel staff was very helpful, from Boris the concierge helping us make reservations prior to our arrival, to securing lift tickets in advance and helping arrange guides at the last minute, to literally carrying our skis around for us. There is a ski room located downstairs, which conveniently provides lockers to store skis and ski equipment. The spa is fantastic and has a beautiful pool and indoor/outdoor hot tub that is delightful when it's snowing. My deep tissue massage was one of the best I've ever had. The joint sauna and steam room areas are fully nude and coed, despite having separate sections for women and nudity. When in Switzerland, do as the Swiss do I guess! I would stay here again and look forward to returning!

This is a must stay location in Zermatt. The hotel is beautiful on the inside and out. Staff is warm and welcoming. The outside patio feature live music in late afternoon to pass the afternoon time.

Amazing hotel, great service, the concierge knows exactly what to do, suites and nice and spacious, and the restaurants are just amazing.

We are at our winter holiday at Mont Cervin and I am certain next time we at Zermatt we'd book the same hotel again. It is absolutely perfectly situated on the main street. The rooms spacious and bright. About the management of the hotel it works like a SWISS CLOCK. I have no idea what else one could ask for. Never stayed at other hotels at Zermatt but we would not even try.

We stayed 2 nights here in June. The room was nice and roomy, but the hotel has no A.C. We kept the windows open all night which did help, but for the money, I want all the amenities. We are at the restaurant a couple of times. The service was extremely slow and our $70 filet was way over cooked. The manager at the restaurant seemed very overwhelmed.

By far the number one hotel in Zermatt! Great service and super friendly staff. Very nice property and the breakfast was a very nice spread as well.