Ellen F.
Yelp
Buyer beware! You may not know what you are actually buying. I still dont.
Here's my story: I was looking for upholstery fabric. They have a decent selection. After identifying something I liked in the store, I made an expensive purchase of that fabric, costing in the many hundreds of dollars, online. The sales person was helpful. However even after numerous emails back and forth I was unable to get the name of the manufacturer from Mood's sales person. When you go into the Manhattan store, there's no info about what you are buying, maybe "100 % cotton" if you are lucky but not even that, on the fabric tags. The online sales folks do not automatically tell you if it is stain resistant treated, what the "rub count" is, or any other details.
After ordering I gleaned from email back and forth that it was made in Turkey, not treated for stains, and a very low rub count for upholstery fabric.
Now, upholstery is labor intensive and hence expensive to do, plus requiring many yards of fabric, so I wanted to get the product number, see the spec sheets (this exists for upholstery fabric), and to know if and how the fabric was stain protected, if it had "quick dry " and other things. I asked if indeed this was actually upholstery fabric and they said, yes, and as proof said because it was listed on the Mood website as such. Which proves zilch.
Here's what they wrote, without documentation. It is double speak:
"We completely understand that you want to know more about the fabrics you are using for your upholstery project(s), to make them the best that they can possibly be - and we love to support our customers! Unfortunately, we cannot accommodate your request for core, proprietary company information that we work hard to build and maintain.
And..."The supplier has advised that: Unfortunately they do not have the flame test results for Mimoza but they can verify that it passes CA117. Also they do not have a copy of the formal documentation"
I could not find using Google: Mimoza, velvet, CA117 and made in Turkey.
So if you care about flamability, fabric content, and generally what you are buying, ask before you buy. Not consumer friendly. I am hoping my sofa doesn't go up in flames.
Mood Fabrics, if you are reading this, I'd still like to know what I bought.