MOOD Froyo & Coffee

First time client and for three very small frozen yogurts we paid over $22. The place is smelly as well as very dirty. There are splatter marks all over the shop ,on the chairs, the walls etc. Most of the froyo machines were out of order leaving almost no flavors to choose from. Bathrooms are extremely dirty with urine on the floors. The place looks rundown and not taken care of. Unfortunately never going back with our family.

Technically my 3rd time going and overall kinda disappointed. The first time I went they closed before the time posted online and on the door, the second time was actually good, got a chocolate milkshake with strawberries and my wife got a funfetti milkshake with coconut and we enjoyed it. However tonight I went and actually stood in front for quite awhile before anyone was even at the counter. Finally ordered my milkshake and thought to myself the lady must be having a bad day because she wasn’t very friendly, actually seemed annoyed.. anyways Gabe her a good tip hoping it would cheer her up but still nothing…then she said they were out of strawberries (which was my favorite part of the milkshake) I just find it hard to believe they ran out. I felt more as if she didn’t want to chop anymore.. but that’s just my opinion due to the service

This place is so disappointing now that it’s not Nikki’s. We went and when trying to use the middle dispensers to mix two flavours, it only dispensed one flavour and I didn’t want that and was told to just throw it away or add some of the other flavour. Turns out the other flavour was completely empty anyways. Half of the topping dispensers were empty, and the ones we tried to use didn’t even work. Most toppings were empty. And their espresso machine was apparently broken and they couldn’t make any coffee. 🙄 I paid $25 for ice cream I didn’t even want bc it dispensed the wrong flavour 🤷

We were so disappointed with this experience. We walked in and the place reeked of disinfectant, the yogurt was icy instead of creamy, the brownie bits were stale, and we spent $10 for the small size with hardly any toppings. Won’t be going back.

Every time I’ve been here the customer service is horrible. Nobody comes to the counter until it’s time to checkout, when they do come out, they only say “cash or card” and give no eye contact, and sometimes they will even be on their phone while checking me out. Multiple employees act this way. This last time I went, toppings weren’t filled/ there were barely any to choose from, and there were very few frozen yogurt options. Super disappointing, it seems like the managers don’t even read reviews considering how many people complain about customer service and nothing changes:(

Will never attempt to go again. I overpriced to begin with, but took my daughter at 1, they said they were closed due to a private party, but would be open at 3. Went back shortly after 3 and they now closed until 4 to clean up after the party. Went to Shaved Ice Shack across the street and paid much less for better product!

This is my go to froyo spot! I love the staff and the energy. It’s always upbeat and the people are extremely friendly. Best prices for their big selection of flavors. This place made me love froyo again after not having it since I was a kid. 🙌🙌🙌

What horrible service, no customer service, no greeting, her nose in her phone. Machines look like they haven't been wiped down in months, utensils container, tables need to be wiped down, and the floor had toppings everywhere and you can tell it's been there a long while, seen better days. Could be a really nice place or once was.

I rarely write negative reviews, but I'm gonna while my feelings are high. I took my daughter to Mood for the first time to celebrate "Senior skip day" and my first impression was super strong nauseating cleaning product smell. The 2nd thing I noticed was there's only 4 flavors none of which were great. Everything was clean and nicely displayed. The lady at the front was friendly and frankly a beautiful young lady. It is my fault I really did not research prices at all, I knew it would be expensive as these places always are but I was expecting something like $12 maybe. Our total was $19! For 2 small cups!! I was shocked! I could've gone out, bought all the fruit and a gallon of ice cream for that much! Good Lord, that pricing just seems excessive. Pretty sure that's what I'll be doing from now on. Lol

It was my sons birthday so I took him and a couple friends as well as my two girls to Mood. Apparently it was "no weight Wednesday," where they have one size however full for $5. I will say, that was nice. They were all very excited. The boys asked for sample cups and the girl said they didn't have them while telling them she had just cleaned the counter for them not to lean on it. I looked over and two of the boys were filling their cups a bit and tasting, as I was opening my mouth to tell them to stop- the girl says from the counter that now she's going to have to clean those too. Then I asked about the 6 out of 14 flavors not working, she said they were out. One of the boys asked if one of the machines was supposed to be watery, she just walks over and turns that light on top of the flavor off. The coffee machine was broken as well. I honestly wasn't impressed with her attitude- I know kids are annoying but it was only 6:20 and they closed at 8. The kiddos played a couple of board games that are offered while they ate their frozen yogurt and she was correcting them constantly. Was just hoping for more options and possibly a happier employee present. The place was immaculate but the employees hair was long, up in a hair tie but over her shoulders while she was was scrubbing everything we touched.

I stopped in for some coffee and left with coffee and froyo. The froyo flavors limited (only 5) but good and smooth. Service was superb. Thank you for a fun pit stop!

Was way more expensive then I expected, 2 medium sized containers where almost $20, they only had 4 flavors of frozen yogurt, 2 chocolate, 1 vanilla and a water melon, I don't believe we will ever return to this location.

Hmm....umm it's ok. I really really want it to be epic because I love frozen yogurt and it just was kind of a let down. The flavors somewhat all taste the same. They're all really icy which I found strange. It wasn't really frozen yogurt to me it more like a very awkward version of Rita's. Had such high hopes though. They have good toppings though.

I had seen on Freelancer.com that they had a job bidding up. Upon further notice, in the job description, it said that they don't want you to bid for the job if you are Pakistani or Bangladeshi. If they don't want want me to work there then I'm sure they would have no issue taking my money either. Site in question: https://www.freelancer.com/projects/content-writing/write-website-content-articles-content

This store has safety issues that need to be rectified. They have cheap seating that is rickety at best. I went to sit down and the chair gave way. I am not over weight, the chair had legs that fold down and then screw in to metal rods. One of the screws was undone so the leg collapsed. I hurt myself and the worker just awkwardly laughed and took the chair to the back. They didn't ask if I was ok, take my information or anything. In addition to the safety issue only half of the yogurt machines were working and their drink machine was out. Will never come back.

First time and only time here. Asked for a 16oz but only received half that. Ordered Carmel and chocolate syrup only got chocolate so I had to add the Carmel I had at home.. and I guess there a short on nuts. Cmon pp.

Terrible. $21.32 for 2 very small servings of mediocre (at best) "frozen yogurt". The icy slush had no flavor and the staff was unprofessional and rude.

Very expensive, was $20 for 2 bowls of their smallest size. Got a really gross flavor, black raspberry, tasted rotten. Literally unbearable, and I can handle some gross food. Upon telling one of the employees they said I should've sampled it, and that I could get another bowl, if it payed for it again. The employee that tried it after I complained also made a face as if it was gross. Other flavors were good though, just wish I got better service. Felt really sick on the drive home aswell.

I LOVE this place! So amazing, I love the cookies n cream. The coffee is so good. The employees are so nice and sweet. Definitely recommend!!

Came here the other day after practice and got a milshake and froyo. It was the best i've ever had.