Brett A.
Yelp
STRIKE ONE - First Visit:
Nice remodel. Friendly staff. Our server was pleasant, but after taking our order, she never again returned to our table. She didn't come by to see how our meal was or refill our coffees. I had to flag down another person to take my watery, undercooked Omelette back to the kitchen for repairs. All while our server was graciously tending to tables with newcomers and other appreciative diners.
STRIKE TWO - Second Visit:
Again, we had a pleasant server. This one did return to check on us, although she failed to notice my tiny, empty water glass, which was strategically placed at the edge of our table. I had to retrieve the water pitcher from the Server Station to refill our glasses.
My wife and I both ordered Eggs Benedict (two different styles). Upon our first bite, we each commented that our English Muffins were gooey. We peeled back the toppings to see that, sure enough, the middle of our Muffins were under-baked and doughy. Very unpleasant.
After pushing aside the gooey Muffins, we engaged our server to let her know. She said she'd go see what she could do. After several long minutes, she came back to our table with our bill and told us, "our muffins are homemade and they leave them a little soft in the middle," all while we're looking at and showing her the gooey, under-baked dough of the "Homemade" English Muffins. We understand the idea of, "crispy on the outside/fluffy on the inside," but half-baked? No, of course not! That's not healthy, not to mention unappealing and off-putting.
STRIKE THREE - Still Second Visit:
It's not Eggs Benedict without the English Muffin, and that's what we got. We paid full price ($16.5 and $17.5) for an incomplete and substandard meal.
The Manager never came by to offer a replacement, or add to the weak explanation of why their "Homemade" English Muffins have a gooey, under-baked dough in the middle. Our server never offered to compensate with ANYTHING. Like maybe replace the Muffins, how about a piece of toast, or can I give you a discount on your meal? NOPE. (and we still left her a ten dollar tip)
For us, it's never a good day or a comfortable situation to call attention to a problem with a meal. We don't wanna make a scene, but this could not go unaddressed. The fact that they never offered to fix the problem was completely unacceptable and a downright shame. They're a BAKERY for crying out loud! This is something over which they should be appalled and embarrassed.
TO CONCLUDE: Moondog Cafe is not concerned with the quality of their baked goods, nor were they interested in fixing our meal or making us happy in any way. We live within walking distance to Moondog and there are few-to-no other options for breakfast in Mancos, but we are not interested in ever going back to Moondog Cafe.
TWO STARS: I wanted to give ONE STAR but the wait staff are friendly and nice, although they all need to improve their server-skills. Too bad the Bakery and the Cowardly Manager is dragging them all down.