Dawn Pitts
Google
My family are regular customers at the Park Ridge Moretti's where we have previously enjoyed good food and very friendly, professional service. Unfortunately our experience this evening was not only unprofessional but also very embarrassing for our family. Several weeks ago I brought my daughter to the free bingo night at Moretti's. She rarely wins things, so she was extremely excited to actually win several Moretti's food vouchers. Understandably there are rules involved in using these vouchers; namely they need to be used within a month of winning them, they can only be used at the Moretti's at which the vouchers are won and there needs to be an additional purchase (ie.drink or other food item) to redeem the voucher. Since we live approximately 30 minutes away from this location, we actually were not able to use 2 of the 4 vouchers we won within the month period, and so we were not able to redeem those. Our remaining 2 vouchers would expire after today, so we planned to visit this evening for dinner. Knowing that the coupon said 1 voucher per party, my daughter and I at first were planning to sit and eat separately, each with our own tables, bills and separate orders (we really only wanted a quick meal and to use our vouchers before they expired, so had no problem doing this to satisfy the terms of the coupons). As it was busy, we decided to just tell the front desk outright before we were seated that we had the 2 vouchers, and that we were going to be seated, order and eat separately unless they are ok with us sitting at the same table, while still ordering and paying separately. The first person went to check to see if this would be ok; then a 2nd person came and agreed that this would be fine. Both my daughter and I ordered separately. She ordered a drink to satisfy the terms of her voucher, and I ordered an additional appetizer to satisfy the terms of the 2nd voucher (I could have ordered a $3.50 tea, but I even purposely ordered an additional $14 appetizer, as I was very thankful for the restaurant's consideration). As we were finishing our meal, we were approached by a very rude manager named "Jeff" who told us that they would now only honor 1 of our vouchers. We patiently explained the full situation to him, explaining that we had fully disclosed everything to the front staff AND received their approval BEFORE sitting down. Jeff's response is that we didn't talk to the manager "him". We had no idea that we hadn't talked to a manager as it was the 2nd staff that agreed to our request. Jeff continued to very loudly argue for a lengthy period of time that he would only allow 1 voucher to be used. What ensued was a very uncomfortable back and forth with him as I tried to explain that we would have sat differently AND ordered differently (ie I also wld have only ordered a drink) if we knew at the onset that only 1 of our vouchers wld be able to be redeemed. It took a considerable amount of time and heated discourse before Jeff reluctantly agreed to honor the original agreement from his front staff after asking for his name, saying we would write a review on this behavior, and explaining how unprofessional his tone was. My daughter and I are extremely upset by how badly we were treated. All of the staff, except Jeff, sympathize with us and offered their apologies, for which we were very thankful. I wrote this review so that hopefully others will not be treated in such a rude and inappropriate way.