Cyrilla U.
Yelp
A Disastrous Evening at Morgan's Mango
Our evening at Morgan's Mango on December 8, 2024, took a disastrous turn after what should have been a pleasant dinner. After a delicious meal and a bottle of wine, we politely requested a taxi from the hostess. Instead of assisting us, she dismissively stated that a taxi would be available within 5 minutes, just down the steps and across the street.
After a frustrating 30-minute wait, a young man suggested we walk to the ferry terminal, assuring us that a taxi would be readily available there. Disappointedly, we found no taxis at the terminal. Upon returning to the restaurant, we discovered that some employees were still present. We asked the hostess once again for assistance, specifically requesting that she call our hotel to arrange a shuttle or taxi. However, she refused, insisting that we use our own phones despite the lack of service in the area.
By 10:15 PM, a staff member from Morgan's Mango begrudgingly walked to the ferry terminal to find a taxi. Unfortunately, he returned empty-handed, avoiding our gaze as he approached. This lack of transparency and empathy was deeply unsettling.
Stranded and frustrated, we walked where we finally had service arriving well past 10 PM. Upon reaching the hotel, we learned that the concierge had made our 7:30 PM reservation at Morgan's Mango. The hotel staff expressed concern about our late return, advising us to avoid taxis after 9 pm to the property, yet it was the Concierge from the Westin property that made a 7:30 reservation.
This entire ordeal was a shocking display of poor hospitality. The waitress at Morgans laughed at me when I again requested she call our hotel and repeatedly said use your own phone after telling her I wasn't getting service on my phone or my friend's phone. Morgan's Mango's indifference and lack of assistance left us feeling vulnerable and unsafe. We hope that the restaurant will take steps to rectify this situation and ensure that future guests are treated with the respect and care they deserve.