Valerie J Kelly (Crystal Rose)
Google
2 stars for the food, the Lemon Ricotta French toast and Sourdough pancakes were pretty good. However we won't be returning, and I'll explain why.
After we first got seated after about a 20 minute wait (and there's also no parking anywhere aside from 6 spots) we took 2 available spots at the bar. Shortly after we sat down, one of the workers (I'm not sure if this was one of the owners, but he was working the floor and the register) walked by me, grabbed my hot tea that I brought in, without saying a word, and chucked it in the garbage. At this point, I wasn't sure if it was an accident, or intentional, but I said "excuse me, that was my drink". When I finally got his attention, he looked over and was like "oh, well we don't allow any outside drinks". Which is understandable, but it's extremely rude to grab anything that belongs to a customer without saying anything. Also, there's no signage anywhere saying this. He could have easily said "Hey we don't allow any outside beverages" which would have been fine and I would have taken it back to the car. Anyway, I proceed to ask him to grab my drink back out because he was like "Oh you still want it?" Like bro, this drink was still full. Anyhow there was no apology, which makes me think he either did it intentionally or absentmindedly and didn't want to admit any fault. This should be customer service 101, you don't grab anything from a customer without asking. So for this reason alone, we won't be returning and in all honesty, we probably should have walked out of the restaurant. But we had already waited 20 minutes and didn't want to bother finding another place. But the staff could use a lesson in treating customers better.