Jay Y.
Yelp
Back in September 2023 I placed an online order for ten dozen Pacific Gold oysters, a shucking knife and a pair of gloves.
The oysters were great -- I was happy with my order and although I do wish I had ordered the slightly larger reserve size for a little more meat per shuck, there was nothing really to complain about with the "star of the show". The taste was deep, sweet, fresh, and exactly what I had expected for Morro Bay oysters. The shucking knife definitely helped to make quick work of shucking ten dozen oysters without worry of inflicting self-damage, so if you don't have a shucking knife or something relatively dull and sturdy with a pointed tip I do recommend picking one up.
The ordering process was smooth and my oysters were shipped/delivered quickly in a cardboard box containing a styrofoam container with my oysters and a few reusable cold packs along with the shucking knife. Unfortunately, the gloves I had ordered were not in the box.
I contacted the company twice via email and phone/text message -- I got one response via phone acknowledging the missing gloves and was told they would get back to me. No response since then. Although the gloves were only $7+tax which isn't going to break my bank, I never got the refund (it's the principle). I gave the company time to satisfy the email request and issue a refund, but it's now Jan 2024, still no refund and I'm not one to chase and beg a company for a refund after I contacted them twice about it; hence, the reason why it's being highlighted in this review.
So just be aware if you are online ordering with this company; my recommendation is if you're ordering oysters along with other things, maybe order them separately so it's hard for them to miss or ignore? Order the accessories off Amazon? Or just assume the risk that you might not get everything you ordered and you'll be ghosted on any refund or resolution.