Mosaic Dallas

⭐️⭐️⭐️⭐️⭐️ Outstanding Service! I had an amazing experience with Cheyenne touring the property. From the moment I arrived, she went above and beyond to make me feel completely at home. She was warm, welcoming, incredibly knowledgeable (knows each unit inside and out) and took the time to answer every question with patience and genuine care. She truly loves what she does—and it shows! Her professionalism combined with her friendly, personal touch made the whole experience unforgettable. If you’re looking for a place where you’ll feel valued from day one, this is it. Highly recommend!

I applied to Mosaic Dallas out of desperation, hoping to return to a place I once called home. I lived here for over four years, always paid my rent, and was even asked to renew my lease when I moved out. Fast forward two years later — I decided to overlook everything and give them another chance, even with my credit still being rebuilt. I was denied due to poor credit, which is fair. What’s NOT fair is the complete lack of professionalism I’ve received since then. It has now been two months, and they are STILL prolonging the return of my administration fee. Every time I call, I’m ignored, told “someone will call me back,” or given the runaround. No follow-up, no updates, nothing. Just excuses. It should not take this long to refund money you’re not entitled to keep. At this point, I fully plan on reporting this to the Better Business Bureau because this is absolutely ridiculous. Mosaic Dallas has gone downhill, and the level of unprofessionalism is something I never expected from a place I once lived in for years. Do better.

Honestly, I was going to wait a bit of time to write a review based on how the new manager, Dennis was going to do. Before he got here, the place wasn’t the best but it wasn’t the worst either. But ever since he’s been here everything seems to be better. The place smells good now, the employees are much nicer, communication is better and overall things are improving. I feel much better about having my guests over now. They’re also doing some upgrades around the place. I do wish they’d replace the carpet on my floor level soon but they did send an email that the product is heading towards the place. The maintenance guys are top notch too! Can’t wait for the pool to open.

This was by far the worst move-in experience of my life. The application process dragged on for weeks, and the only way I could speed it up was by going to my county clerk’s office myself and paying for my own background check. I was given three different move-in dates, and when things were finally approved, I was told my key would be left with the concierge. I packed up, drove from Houston to Dallas with a full U-Haul, only to arrive and discover that no key had been left for me. I ended up having to spend the night in my U-Haul, which was extremely stressful and unacceptable. The next morning, Heather in the leasing office was very apologetic and did everything she could to make it right. She was truly the highlight of the entire experience and deserves recognition. The actual move-in process itself was also frustrating. The loading zone is on a different street from the entrance with the freight elevators, which makes things very inconvenient. Unless you hire movers and book the freight elevator in advance (they only put up a simple sign for this), you’ll likely run into issues—especially if someone else is moving in at the same time. As for the apartments, the building has nice amenities, a good location, and friendly neighbors. What you see on the tour is exactly what you get. When I noticed damage to some appliances during my tour and was told they would be replaced, but after signing, I was informed that nothing would be replaced unless completely broken. That was very disappointing. Overall: Terrible move-in process, great staff (especially Heather), nice community, but outdated units.

I stopped by The Mosaic without an appointment and was immediately greeted with warmth by the manager and leasing agent, Cheyenne. From the start, Cheyenne went above and beyond—she was patient, professional, and genuinely invested in finding the best fit for me. She showed me several different units within my budget, and I was pleasantly surprised by how many options were available. The community itself is beautiful—clean, well-maintained, and thoughtfully designed. The common areas and amenities give it a welcoming, upscale feel while still being affordable compared to many other Downtown Dallas properties. You can tell the staff takes pride in keeping everything in top shape, which makes a big difference. Cheyenne truly made the experience enjoyable with her knowledge, kindness, and attention to detail. If you’re looking for a new home in Dallas, I highly recommend checking out The Mosaic—you won’t be disappointed!

Six Months into living at Mosaic Dallas, I can say that I love my unit and most of the apartment amenities. However, I would say im most disappointed with the upkeep and cleanliness. For starters, the dog park is not kept clean/dry, and common areas, such as the parking garage, are often sprinkled with pet urine and poop. Elevator buttons and wait areas are filled with dirt and trash from pets and tenants. This property should police the cleanliness of the property and hire a more detailed cleaning team. The exterior windows are frosted with dirt, and if I'm paying to be on a higher floor and in downtown, I would like to be able to enjoy my view without the grime. The elevators are frequently out of commission. Lastly, the leasing office team has changed several times, and when I've gone to the office with concerns, I feel that the respect and professionalism I received as a potential resident are now not being shown. I don't know if I'll stay at this property beyond my lease.

When I'm telling y'all, please do not sign a lease with this apartment complex. This is my second review after finding out they put 900+ dollar bill on my credit. I gave my 30 day notice. They said they need more than that I said my lease ends on that day I'm paying up to that day and moving out. I shouldn't have to suffer just because you can't find somebody during that span of time to occupy that apartment. Moved out on the day my lease states, paid up the rest of my lease and left, gave them my keys. Why are you still trying to charge me money for not even living there! DO NOT live at this place that little cheap price for a high-rise, might seem nice but it's gonna cost you in the end. Horrible just horrible. And don't even try to reply to this comment talking the same nonsense yall message everybody when you get a one star!

I’ve been living here for 11 months, and this has been one of the worst experiences I’ve ever had. I’ve been dealing with a roach problem since January, but things became a full-blown infestation by July. The roaches started in my kitchen, on the countertop and have now spread to my bedroom and living room. Pest control has come out every Tuesday, and I’ve reported the issue weekly for the last four months, but there has been no real solution. I’ve asked several times to be moved into another unit since I haven’t been able to cook in my own kitchen for four months, but management has done nothing. Every time I go to the office, I get excuses: “the system is down,” “the manager is on vacation,” or false promises that they’ll “get right on it.” Meanwhile, they sit around chatting and eating ice cream while residents live in unhealthy conditions. At this point, I’m being forced to pay to break my lease and move out last minute because this situation is unbearable and unsanitary. To make matters worse, a guest of mine even saw a rat running out of the mailroom by the elevators. Speaking of elevators, they rarely work. Sometimes you’ll wait 15 minutes or longer, and one doesn’t even reach my floor, so I’m forced to use the freight elevator most of the time. I wouldn’t recommend moving here under any circumstances. If you’re considering it, talk to the residents privately and they’ll tell you the truth. People are moving out of this complex every day because of the terrible conditions and lack of care from management. If I had known any of this beforehand, I never would have signed a lease. I have reached out and I have gotten no help. I’m not sure if this is automated or not but instead of replying here, how about a phone call.