Nina W.
Yelp
The food was great, the server fantastic, however they expect you to read the entire menu and look for the line that says 2 hr maximum. At 2 hrs and 10 minutes, when we were already gathering our things to leave, the shift manager felt it was necessary to tell us to leave, ruining a perfectly good evening. We were a large table and did not order pizza's, so our meal took a little longer than normal to get to us, but we did not complain as we knew that is often the way large tables are handled. Our food arrived hot and was delicious.
I contacted the shift manager the next morning, and it was as if she could not understand my point that the entire conversation was absolutely unnecessary, insulting and rude. Much like the shift manager, she kept repeating, somewhat parrot like, "it's on the menu" that you need to leave.
No one reads the entire menu, especially if you have been to that restaurant many, many times in the past, nor can we read the menu after the menus have left the table.
It's a real bummer, but I don't see us ever stepping foot in this establishment again. I don't think Mother Bear's cares about customer satisfaction, as there have been other times, again due to no fault of our own that we have spent more than 2 hrs in a booth and NOT been asked to leave.
I realize that out family will not make or break their business, but I see no reason to ever return and I really did try to resolve this without leaving this review.