Connery M.
Google
We placed our mobile order of Renees Roasted Chicken, Perfectly sunny with bacon and gouda cheese, and a Nuttin Honey drink.
Did not receive our order, after placing it 20 minutes before hand. Once we have received the order we were told they were out of Renees Roasted Chicken after knowing we had placed an order and waited for the amount of time, so we decided to get the sunrise wrap waited another 20 minutes got the wrap which was half the size it originally is.
After getting our Sunrise Wrap and Perfectly sunny we waited in the pick up area cause we had our drink, we waited and waited until one of the employees came up and asked why we are still waiting. We told him about the drink and the employee proceeded to say "oh yeah I forgot about that too, sorry I gave that to someone else" and as I look around there's someone eating that I remembered that said they received the wrong drink too, which apparently was my drink.
So we waited for the drink and at the end they also made an extra drink by mistake and we were like maybe they were going to give it to us since we waited for a very long time and made mistakes on our order, but nope we didn't get it and had already paid extra cause they didn't give us the money back for the price difference of the Roasted chicken ($15) and Sunrise wrap ($11)
We get back home to enjoy our meal after this whole mishap and I proceed to open my Perfectly sunny and find they didn't put the gouda cheese or bacon in it ($3 extra). I realized also that they didn't give us the fruit that comes with the sunrise wrap. We tipped 15% which was $6 since you have to tip before receiving the order on mobile card pay. wish we could take that back that's for sure.
All in all, worst experience I've had in the food industry and I've worked in this profession all my life, and understand mistakes happen, but this was way too many for what is acceptable. I will not be coming back to Mother's Eastside or Westside Kitchen due to this experience. I'm honestly only writing this review cause I'm angry and appalled, but if you like the food which I did and have not experienced something like this with them go and still eat there, its just my experience that I wanted to share.
*TLDR: Ordered food here, had to wait an extra hour, told us they didnt have one of the food items we ordered got something else, didn't receive money back for difference, forgot to make drinks, didn''t receive the paid extras we requested on our items.