Kym M.
Yelp
Three stars are based on service alone. If it was just the food, it would be five stars.
I have been to Moto Deli twice now and my husband three times.
My husband raved about it and was very eager to take me. I was excited to go based on him telling me what a delicious sandwich he had (the Cubano, he loves a good Cubano) and their homemade "chips".
We raced down there a few weeks ago as we knew it closed at 5:00, we walked in about 4:45 and the man behind the counters first words to us were "you can only get something to go, our kitchen's closing at 5;00) .
Not a "Hi", "Welcome", "Good afternoon", "How can I help you?", just that very curt remark ( I can't even call that a greeting).
I understand wanting to close up after a long day. But I worked in the restaurant business for years and if somebody walked in 30 seconds before closing, we served them.
And...we served them with a smile on our face and we NEVER rushed them (& we weren't concerned about online reviews bc the internet wasn't here yet, it was called good customer service & expected).
If I wasn't so hungry and did not want to try the sandwiches so bad I would've walked out, but we ordered. I cannot remember what my husband had that time, probably another Cubano, but he liked it. I had the Turketta & it was delicious. The homemade potato chips are delicious & they were still warm OK,
I do recommend the Moto Deli, the food is really good. Next time I would like to try the Cobb salad.
But the gentleman behind the counter, he was tall with glasses and I do believe he's the manager if not the owner really needs to improve his customer service skills.
And maybe think about staying open until 6 PM? Closing at 5 PM is very difficult for people that work, especially if you won't let people sit down to eat close to closing.
We decided that we will only get orders-to-go there, even if we got there early enough to eat in the restaurant section and have a beer with our meal, which is what we like to do. I don't want to be looking at the time to make sure we don't overstay our welcome.,