Motto by Hilton Tulum

I absolutely loved this hotel. It was a last minute booking for me, and everything still went smoothly. If you looking for a resort style on a budget this is a great place. The views on the rooftop were absolutely beautiful, and the hotel is in a good location. My suggestion is this isn’t a new pace to share with friends just because it has a more intimate feel due to the see through shower. The gave us a complimentary drink once we arrived and there was plenty of space to park our rental!

Beautiful quite hotel and close to downtown 20 min walking. Free parking and there are restaurants and very close big supermarket called Sharawi, they have all types of bakery for morning breakfast. I gave 4 stars because of tiny things in the design of the room, like the bathroom doesn't have a small shelve to keep your staff. If you goto restroom you need to go out the enter the bathroom, also no small sheve to put your phone or other things. The design of the room and the atmosphere is excellent regardless the small size of the room. I liked the bunk bed it is fun but the aide bars are moving so just be careful when you climb the stairs. There is a fridge and it has alarm watch that has a fast charger. I couldn't find English channels but the Samsung TV was smart enough to connect my phone and watch what I need from my phone. The views are beautiful and the swimming pool is amazing.

Was 4pm and not given the room, booking was done 4months in advance and after seeing others getting rooms on same floor, I was given one with full blast music from rooftop so immediately went downstairs to ask for another one. I changed again after this, the room they gave me at night sound mottor from next door room machine or upstairs. Very unfriendly staff. Was not given the right information regarding bike and discount shops. Rooms are not soundproof. And AC tends to fail in all units. Cleaning not really sure if they clean. After been asigned a new room a day before, they delivered the room dusty, smelly and hot. Never an apology nor a welcoming drink. Not recommended at all, definitely no for families either. I saw a family with a just born baby been located at 4th level. 4th level felt like a college dorm. They lack professionalism, transparency, and more explanation on the information given. Always ask for the 1 voucher for coffee and croissant entitled during stay at Campanella. Female lady at front desk was clear with instructions. Males attitudes were / felt bit arrogant, not willing to give a hand when needed, unwelcoming, busy, and not knowing exactly how to find a booking.

Room service was excellent. I had requested a room decoration, and it was done beautifully—they even surprised us with a complimentary cake, which was a very thoughtful touch. The staff was friendly, and the room cleaning service was consistently good. However, the rooms themselves are very small—uncomfortably small for even two people to stay in. Because of this, it doesn’t feel like a true 4-star hotel and is more in line with a 3-star experience. Overall, great service, but the room size is a major downside.

Great time staying at the Motto by Hilton. The location is prime. Everything is accessible, including supermarkets, plazas, downtown Tulum, and the beaches. The staff are super kind and always have a smile. Marco and Amin in the bistro and rooftop patio were excellent. The check-in/out was smooth, and the garage parking lot was available. The rooftop patio and pool were a treat. Note, the rooms are TINY. Great for a couple, might not be well-suited for a family of 3-4, unless rooms are available. I'd definitely visit the Motto again!

Rooms are a little small, but that was expected. The customer service was excellent. All staff greeted us and Marcos went above and beyond to ensure we were having a great stay. Overall I would say you pay for exactly what you get and the service by staff was on point. Close to downtown, it’s nice to walk to the Main Street. There is also great eating spots next door to hotel.

I was so excited to stay here in Tulum and try this different Hilton brand, and it is different. I did like the rooms, only by having the extra lounge room, otherwise too small for 2 people. Showers were great. Had to have them come remove stop on AC to go below 22, which they did. Great location. My 2 issues, as I have read other reviews, breakfast was so underwhelming, limited selection, was not hot when came to table (for all 3 days), kinda maybe they precook and let sit under heat lamps. Other issue was my room was on second floor, as they were doing repairs on the outside and banging, drilling. I ask them to stop, and it continued till midnight, they offered to change rooms, which was not an option for me, other nights they did stop earlier. I would stay here again, just I know what I get when I go.

The room were cozy and small but great for once person. I wouldn’t suggest couples if you prefer more space for two people. The modern bohemian and Tulum style design are cool. The rooftop is amazing and a good location. Just about 10 minutes from the main strip and beach. Service was good and the hotel was quiet .