Abbey Guttormson
Google
I recently visited MOUR Cocina in Austin during happy hour, eager to experience what the restaurant had to offer. Unfortunately, my visit fell short of expectations due to a series of service-related issues.
Upon arrival, I was disappointed by the staff’s apparent frustration when I took a moment to review the menu and ask questions. As a first-time guest, I would have appreciated a bit more patience and understanding, especially when engaging with unfamiliar diners.
The real issue arose when I ordered a simple dish—deviled eggs—during happy hour. Despite the relatively low number of customers in the restaurant, my order took an excessive 35 minutes to arrive. Additionally, it took three attempts by the server to recognize that the dish had never been delivered to my table. Given that I had only ordered two items, this level of oversight was both confusing and frustrating.
Further compounding the issue, I was left to flag down another server to receive my check, as my original server was nowhere to be found. When I had the opportunity to speak with the manager about my concerns, I was met with a dismissive response, and it seemed as though my feedback was not taken seriously.
On a positive note, the coquito was a standout and truly enjoyable. I would recommend it to others looking to try something unique from the menu.
However, considering the lack of attentive service and overall miscommunication during my visit, I would recommend exploring other dining options in Austin for a more enjoyable and seamless experience, particularly during happy hour. It appears that there may be better alternatives in the area that place a higher value on customer service and satisfaction.