Movenpick Ambassador Hotel Accra

This hotel was located in a great location. I believe all of the shops available within the hotel is the reason this is rated a five star, however, when I think of five star I think, food, service and room amenities. The rooms are regular, nothing plush. You’re charged for everything while still paying a high-dollar per night rate. I did appreciate the optional car service but it too is priced higher than Uber’s. The food was ok, but the service in the kitchen is the slowest pace I’ve ever been served at. The pool was very nice however the service at the pool is slow and the food and drinks were mediocre. The service and staff at the bar is awesome. The service and staff at the hair salon is EXCELLENT. Fabian is AMAZING. The whole salon staff gave excellent service and was the only place I felt like I received 5-star treatment. There was construction that started very early every morning. They did offer us a new room three days in and said based on availability they couldn’t guarantee the new room we wouldn’t hear the construction so we opted not to have to pack and repack with the same issue. I would not stay here again. It’s a 4 star not a 5!!!!!

Exceptional Hotel - A Home Away From Home in Accra I have been a loyal guest at the Mövenpick Ambassador Hotel Accra since 2012, and I can confidently say this hotel continues to exceed expectations with every visit. Outstanding Service: The hotel staff consistently goes above and beyond to ensure guests feel welcome and well cared for. From the warm Ghanaian welcome at arrival to the attentive service throughout your stay, the team makes you feel like family. Perfect Location: Situated in the heart of Accra’s business district, the hotel offers convenience without sacrificing tranquility. It’s only 7km from the airport, and the complimentary airport shuttle service makes transfers seamless. Incredible Breakfast: The breakfast experience alone is worth the stay - an impressive blend of authentic local Ghanaian dishes and familiar Western options. There’s truly something for everyone, and the quality is consistently excellent. Family-Friendly Atmosphere: Whether traveling for business or leisure, the hotel provides a comfortable and welcoming environment that caters to all types of travelers, including families. Comfortable Accommodations: The rooms are spacious, well-appointed, and maintained to high standards. The property feels like a true urban oasis where you can relax after a busy day in the city. After multiple stays spanning over a decade, the Mövenpick Ambassador Hotel Accra remains my top choice whenever I’m in Ghana. Highly recommended!

Overall, I felt well looked after at the Mövenpick Hotel in Accra – mainly because of its very central location, which is really convenient for appointments in the city. I would also like to highlight the restaurants: the selection and quality of the food was consistently good. The breakfast is also decent and offers a solid selection. At the same time, I would like to address a few points in a friendly but clear manner: As a guest, I unfortunately did not always feel that I was truly valued. At the reception in particular, the service seemed less than customer-oriented at times, and I also felt that it lacked professionalism – especially when measured against the standards of a five-star hotel. In addition, I had the impression that communication between the hotel and Booking.com was not working well, which caused unnecessary confusion. Another important point is cleanliness: there was noticeable room for improvement in the rooms, and overall, the hotel did not give me the impression of consistently maintaining five-star standards. During my stay, there was also construction work going on in the hotel, which caused considerable noise at times – this significantly limited my ability to relax. Overall, the hotel seems more like a good four-star establishment than a genuine five-star hotel to me. I live in Dubai and am familiar with many hotels in this category there; in direct comparison, the standard is unfortunately significantly lower, particularly in terms of service and overall impression. Therefore, I do not consider the price-performance ratio to be appropriate. To add to my impression: the hotel would probably benefit from having more direct competition in the upper segment in Accra. As far as I understand, there are essentially only a few hotels that clearly position themselves in the five-star range (e.g. this hotel and the Kempinski). Where competition is limited, there is sometimes a lack of constant incentive to really "prove" one's own standards on a daily basis – and it is precisely this consistency in service, cleanliness and attention to detail that I found lacking in places here. Despite the points of criticism mentioned, the location and cuisine are clear plus points. However, if cleanliness, service quality, communication and tranquillity were improved, the hotel could come much closer to living up to its own standards.

An exceptional 5-star experience from start to finish. The customer service was outstanding! The staff genuinely went above and beyond to ensure we enjoyed my stay. Kwame was our guy on site, he's definitely took care of us. He made us felt welcomed, valued, and well taken care of throughout our stay. The breakfast was 10/10. Overall, the level of service, care, and attention to detail set this hotel apart. I would absolutely stay here again and highly recommend it.

My cousin and I stayed at the Mövenpick Ambassador Hotel for eight days, and our experience was exceptional. The staff was consistently warm, professional, and attentive, and the facility itself is absolutely beautiful. We booked a room with Executive Lounge access, which was well worth it. The food was excellent, and the Happy Hour included top-shelf liquor. The convenience of a full-service pharmacy on site was an added bonus. A special thank you to Adelaide, Rukiya, Andrew, Dickson, Benjamin, Simone, Samuel, and Godson, among many others, for making our stay so enjoyable. I look forward to returning to Ghana and will definitely stay at the Mövenpick Ambassador Hotel again. TS

Wow! Visited a few brand of hotels, but didn't anticipate the experience at Movenpick, Accra. Your good food is the reason I'll choose you over and over. Very impressed with the level of hospitality awareness and genuine care the staff the members of staff possess particularly at the restaurant staff. Ms. Patience, Mr. Nana, Chef Rosemont, Chef Elizabeth and a hole bunch of you. You're all worthy of mention. Keep the good job up. No doubts a lot of efforts goes in from the Management level. Your collective efforts made my experience beautiful and longing for. Cheers Dr. AT Chuks

I had a wonderful time at the Movenpick. The staff is friendly and very accommodating. The rooms are spacious. My massage at the spa was superb. The food was delicious. The staff at the restaurant was pleasant and welcoming. Vivian was so sweet. I highly recommend the Movenpick.

The staff is very friendly and go out of their way to be helpful, with amazing benefits like onsite dining and shopping options and even a nightly chocolate hour - the white chocolate pistachio is my favorite. What impressed me most was how personable the staff was. I was waited on by Sandra at the restaurant my first night and the next day in the lobby, she greeted me by name! The one challenge I had with the room temperature was promptly adressed. Even my shuttle driver, Mr Davis, was personable and treated me more like a neighbor than a guest. This is a large, spacious, luxury hotel with a home town feel. I highly recommend it!