Cindy C.
Yelp
It's really bad.
The past 2 times I've gone to this Moviehouse they have severely messed up the whole "Eatery" part. Tonight I went to see the Barbie movie with a group of girlfriends. We all had separate orders, and I actually saw the waiter put in my order, however I never got my food. In fact, we didn't get our drinks until at least 30 minutes into the movie, and my friend next to me never got her soda. The last time I went to this location, I was with a friend and we wanted to pay separately. The waiter took my friend's card and said he just needed to have one on file and he would split it at the end. But at the end of the movie, they had just put it all on my friend's card and we had to stay after the movie about 20 minutes to try to get it fixed. They told him it would be a few days before the money would be back on his card. They gave us new receipts, which were still incorrect. They didn't give me the happy hour price on my drink and they charged me twice for my meal. So then we had to stay longer to get that fixed. And we were not the only people who were standing around afterwards to get our receipts corrected.
As far as the food, I did have the fish and chips the last time I was there. They came out tasting undercooked, like the inside part of the fried portion was soggy, so I sent them back, but the replacement was the same. So I just pulled off the nasty parts. The pretzel sticks are kind of like Olive Garden breadstick consistency, not very pretzel-like at all . The best part about them is the queso to dip in. I would tell you how the pizzas are but I never got the one I ordered tonight.
Oh and a soda is $7.50.
I've been here other times in years past without issue, so it has to be a staff training problem that needs to be fixed. I have no plans of returning as there are other much better options in town of theaters that have full menus of food to order from while you enjoy the movie.