Cori S.
Google
Dear Mox Bellevue Team,
I wanted to share some feedback following our recent visit for my daughter’s birthday celebration. Overall, we really enjoyed the food and the atmosphere — everything was great in that regard. However, I feel it’s important to mention a disappointing interaction with one of the servers so it can be addressed appropriately.
One of your staff members, a man with a beard and long dark hair, was noticeably rude to the kids at the table. The group was made up of teenagers, the oldest being 18. During service, he tossed the food onto the table and spoke to them in an aggressive tone, telling them they hadn’t said “please” or “thank you,” even though the kids insist they had. When they tried to apologize, saying they were sorry, he interrupted them and said, “I don’t think you are,” before walking away.
As a parent, I was quite uncomfortable with the way my daughter and her friends were spoken to. It’s understandable that staff expect courtesy, but this situation could have been handled with much more professionalism and kindness — especially given that it was a group of young guests celebrating a special occasion.
It honestly pains me to leave a one-star review, as the food and ambiance were very good, but the interaction described above unfortunately tarnished the entire experience. I’m sharing this not to complain, but to make sure it’s brought to your attention. We truly like your restaurant and hope to continue visiting, but I’d appreciate knowing that interactions like this aren’t reflective of your usual standard of service.
Thank you for taking the time to read this, and I hope it helps ensure future experiences are positive for everyone.