Moxy Oakland Uptown

We stayed at the Moxy in downtown Oakland for a few days, and Drew made our whole experience amazing. We got relocated from another hotel really late at night, and she went out of her way to make sure we were taken care of and even upgraded us to a really nice room. From the start, she had the best energy and personality! She made our daughter feel so welcome, gave her a couple of little treats, and was just so kind and friendly every single time we saw her. She even entertained us at the bar one evening. She's such a vibe! The hotel itself is beautiful and funky with such a cool atmosphere. The rooms are super clean, cute, and thoughtfully designed. We loved the whole vibe of the place. Honestly, people like Drew are what make a hotel special. She turned what started as a stressful night into such a great stay.

I stayed here for a recent business trip. The pros are the staff. Everyone is friendly and welcoming, and Liz is awesome. The cons: woof, that elevator situation. 100+ people in this hotel for the same trip with 1 working elevator was painful and caused severe traffic jams. The neighborhood. Rough, and I'm from St. Louis, so I know rough. Not a great experience when you have to run from your Uber to the hotel to avoid the street person running after you. Upkeep: TV didn't work. WiFi was wildly unreliable. Several rooms did not have AC and the ones that did were insanely loud. The common areas are run down. The staff does what they can with what they have to work with, but Marriott needs to do better.

This was honestly one of the worst hotel stays I’ve had. 1. There was no hot water, so I had to shower in cold water. 2. Compared to other hotels, this one is in the shadiest area—it did not feel safe at all. 3. Parking costs $50 per night, same as most other hotels, but unlike others that offer valet, here you have to walk and wait for someone to open the gate for you. Very inconvenient. 4. The reception area is odd. Staff were literally on their cellphones the whole time and wouldn’t even acknowledge guests. They sit far from the door, so they can’t really see you when you arrive. The Asian lady in glasses was uncomfortably rude and unprofessional. 5. They claim breakfast is free, but a bagel was $10. Completely misleading. It may be run by Marriott, but my experience at the AC Hotel nearby was 1000% better. Moxy Oakland Uptown was a complete disappointment, and I will never stay here again.

Very disappointed in Marriott for this property… they ought to be ashamed of themselves. Trying to pass of an edgy, trendy, minimalist vibe but it really just seems cheap and like they cut corners. Hallways very eerie and dar seemed like a brothel, no room service- you have to grab towels out of a locker looking utility closet in the hallways. Rooms very small, paper print outs hanging up as decoration, no closet/wardrobe just hooks, gym small, horrible view, everything just bad. The lobby smelled nice but that was about it. Oh and the bathroom was decent will give them that but I checked out immediately and paid to stay elsewhere. The check in girl was nice but she is also the bartender and cook? Literally the only person there running the whole hotel I could not believe it.

Terrible terrible place to stay. When we first arrived we were told we had to pay for our room again after already paying in full through booking.com. I showed receipt of payment made in full and still had the receptionist extremely rude and hostile to us. Then the room itself had a screeching noise coming from the ac ALL night so we were unable to use the unit and slept in 85 degree temps. After checking out we were charged $145 for parking for 17 hours of parking. When it reads online $41 per 24 hours of parking so how does that make sense? Then when calling to dispute with these people yet again, they were rude! And I still have not received my refund. I wouldn’t recommend this place to anyone.

Horrendous. $47 USD per night for parking? And it’s not even on site, it’s across the street!? And The one security guard doesn’t even spend his time there, he waits inside the hotel? Horrible. This is criminal and I’m actually embarrassed on the hotel’s behalf for how bad this looks. I will never stay at a hotel in Oakland again because of this. Maybe even California. Not to mention how sketchy of a block the hotel is on. Crazy people screaming everywhere outside, not to mention the Taco Bell, who has permanently closed their dining room room because they don’t want Sketchy people walking into their restaurant anymore. The fact that this is a Marriott Bonvoy hotel is astonishing. It’s a reputation damaging hotel. Only stay here if you want to pay $47/night for parking, enjoy being worried for your safety crossing the street, and enjoy a hotel room about half the size that you are used to. I’ve never hated a hotel experience more in my life.

Before booking, I specifically called to confirm they had Wi-Fi because I was traveling for work and needed it — and was told yes. When I arrived, the Wi-Fi didn’t work at all. I called the front desk about an hour later and was told it was still down, and by night it still hadn’t been fixed. I ended up having to go to a café just to get my work done, which completely defeated the purpose of booking this stay. On top of that, they placed me in a second-floor room where loud creaking sounds from the building’s tubing/pipes went on all night long, making it impossible to sleep. When I opened my curtains in the morning, my “high king” room view was literally just a wall of gray piping/tubes right outside the window. This stay was the opposite of restful or productive, and to make things worse, they even charged me for parking when I didn’t have a car. Truly awful experience — I would not recommend staying here.

The entire staff is very unfriendly, unwelcoming and honestly seem bummed to just be there, especially the woman who works at the front desk/bar. In the lobby, they were out of hot water for tea and their coffee was old and burnt. The bar, where you get one, kind of sad limited free drink coupon, closes at 8 PM on a Saturday night apparently? There is one very thin sheet/blanket on the bed. The TVs don’t really work. The rooms are tiny. There’s no shelf in the shower, so you have to put your shampoo on the floor. As a rule, there’s no maid service during your stay. One of the elevators is broken. Definitely never staying here again and never going back to a Moxy hotel anywhere else.