Marty D.
Yelp
Below is an edited email I sent to Mpishi owners re: disastrous lunch:
Dear Andy & Allie:
Rather than write a Yelp review I thought I'd contact you personally.[Note: I reversed my initial decision after owner failed to respond to my second email.]
Saturday Oct. 19th around 1 p.m. a friend and I dined at your restaurant. Todd was our server; Christy manager. Order #2008:1.
I ordered "Mediteranean Seared Tuna Salad with Arugula, and Pine Nuts, Served with green basil dressing. Small $7.50."
She ordered "Breakfast Quesadilla with Scrambled Eggs, Sausage, Bacon, Potatoes, Black Beans,
Peppers, and Cheddar Cheese, served with salsa and sour cream $11.50."
My salad was flavorless. Limp greens. Only a few pine nuts. Watery dressing tasteless. One inch-square hunk of tough tuna with fat still attached and not "seared "
Friend was dismayed after pulling apart the quesadillas and finding no eggs. Barely any black beans.
I should have taken photos.
We are both experienced and refined diners. She wanted to try your restaurant. Had I wanted a great tuna salad I would have gone to Laura Alberts where a half-order of exquisite Sesame Crusted Tuna Salad (three large slices of tuna) is 50 cents more and divinely delicious.[Note: I attached a photo of Laura Alberts Sesame Crusted Tuna Salad.]
Todd asked. I answered. Salad was the worst I've ever had. Why? I did not wish to go into it.
I did ask him to comp our order. I've only done that one other time in decades. No dice.
Christy came over and asked how me how my food was. I charitably said, "Mediocre."
$8.25 total bill for a salad that was nearly inedible. I ate it anyway.
If I had been Todd and Christy, I would have offered to comp the two orders.
Kind regards,
Marty Davis
Daniel Island
The reply:
Good morning Marty,
I appreciate you letting me know about your experience, and am sorry to hear that it was a negative one. We are always open to constructive criticism as it allows us to continue to improve the restaurant. We will take this review seriously, and hope you are inclined to to give Mpishi another try in the future.
Thanks again for you candor,
Allie Clay
My reply:
Thanks for your response, Allison. My email was intended to alert you to a serious issue affecting your reputation. Perhaps you might consider a gratis dining experience for my friend and me. Then I will reconsider returning.
Kind regards,
Marty Davis
No response. You be the judge. Order Mpishi's Mediterranean salad. Compare it with Laura Alberts for 50 cents more. (See LA screenshot.)
If I were Mpishi owners I would have comped the bill on the spot. I was in the restaurant business years ago. I gave Allie another opportunity to give me a reason to return by asking her to offer us a "gratis dining experience.
Customer service and community goodwill are critical in growing a successful business. I asked for an incentive to give Mpishi another shot. I didn't get it.