Jessa A.
Yelp
Came in today around 3:20PM, about a little over 30 mins before they closed. I took the day off because my older dog just passed, so I thought I'd take an afternoon stroll with my younger dog (service animal), who is on a harness and on a leash. If the guy who escorted me out (he was the cook, because the white girl at the counter couldn't tell me herself to get out) just gave me a moment to talk and let him know I can show him his collar or service animal card, Mr.Cook would know that my dog is a service animal. But I did get my word in and I told him he was a service dog and I was just going to order and we weren't staying. But he came out looking pretty upset like I just committed a crime and he notes it is against Public Health code. Dear sir, you had no one dining at your restaurant, and you order at the counter, additionally you will be reported, along with your business. I hope you didn't make a rash decision to turn down a client just because you were closing in 30 mins.
I've been here one other time with my husband and customer service is extremely poor. Rude, like everyone hates their job, oh and the cafe isn't very clean -- to name a few.
The food is sub-par. Their banh mi, although that is what they seem to be known for, is dry and extremely distasteful (hence why I was only coming for a drink). I'm sure you have all the tourists fooled, but this is by far the WORST banh mi I've ever had. Let's be clear I'm not from here. If I was starving I wouldn't come here. It isn't even real Vietnamese banh mi. Where the hell is the fish sauce?
I don't usually review, but my experience today was worth a review. I hope in the future, the employees/business owner learn to be more empathetic. Learn your public health code rules and restaurant/general public rules. And at the least if you aren't certain, don't be rude, maybe take my order at the front door and grab my card. There are other ways. I will be letting colleagues, friends + family, my neighbors, everyone know about this place and not to waste their money.