Evan C.
Yelp
I rarely write reviews and I rarely give negative feedback on restaurants, I'd like to say I'm typically patient and understanding - however, this evening I went to this establishment (I've been going here since 2019) and I have to say this evening's experience was not only subpar, but also an insulting experience.
I came in this evening to have dinner since I was nearby (7/23/23), and walked directly to the bar stool area facing their bar, TV, and kitchen on the left hand side. I sat there for a good 15 minutes and nobody asked me if I had been helped or if I was ready to order anything - keep in mind, at this point, I was the only one sitting at the bar stool area. To make matters worse, a girl, whom was one of the servers, exchanged eye contact with me a couple of times and never stopped to ask me if I was ready to order, I basically felt invisible. The server walked past me numerous times without saying anything. I had to stop a younger guy that was working in the kitchen to bring me a menu.
After reviewing the menu for another ten minutes, I still was continuously walked by without any assistance, even though I was ready to order.
I had to eventually stop the girl that was the server and tell her I was ready to order, I also mentioned, I had been sitting here the entire time without anyone offering any service to me, she chuckled sarcastically as if my comment and observation was a joke. She said she'd be back to take my order.
She eventually came back and I ordered my food. At this point I was ready to walk out of the restaurant as I do not give my money to restaurants with poor service and arrogant staff, but I was hungry and at that point, ordering.
After ordering, I essentially never saw that server come and ask me for anything, even though when my food came, I was not given chopsticks. Again, I had to stop the guy in the kitchen when he walked by to bring me chopsticks and assist me.
Once I finished my food, I sat around waiting for someone to ask if I'm ready for the bill - no one came. Again, I had to stop the guy in the kitchen, when he came out and ask for the bill. He said he would get my waiter, it appeared she didn't want to hand me the bill, so she likely gave it to him and he ended up handing it to me.
I paid and as you can imagine, gave 0 tip for poor service and a passive aggressive waiter (see photo attached).
For the guy in the kitchen, thank you for being helpful, you know it's bad when the kitchen staff is serving you better than the server themselves. For the girl that was "suppoesed to be" my server, do better. If you had apologized after the first encounter this would have been a better outcome for both of us - instead, you chose to be petty and passive aggressive. By the way, I speak Chinese, you probably wouldn't have guessed that by the way I look, just a FYI, the next time you make assumptions about your customers. I usually play dumb in these scenarios for observation sake
Don't make assumptions about your customers, you never know who they are.
I hope the owner/manager reads this, I'd love to have a discussion regarding this. It's unfortunate, I l love the food here and have many good memories in the past, unfortunately this experience cancels out all those.