Sogni della L.
Google
I have been going to the Point Loma location on Rosecrans fairly regularly for a couple of years now. The pizza is always delicious with an excellent array of unique options, and the service has always, always been top-notch. In fact, they often go above and beyond, and it's always a very welcoming atmosphere.
Then, on November 13th, between 1 and 2 p.m., I was hanging with friends at my favorite San Diego cafe next door, Caffe Italia, and decided to give the Little Italy location of Mr Moto a try. I walked in and there were two young women eating at a little table in the corner off to the side, and I began waiting for someone to ask what I would like. Nobody was there behind the counter. I waited, and waited, then tried to move over from the register so I could see into the back room to let whoever might be there know they had a customer. I waited still more, noting the pizza didn't look as appetizing as the other location's pies do.
Finally, another customer came in and stood behind me in line. We waited several minutes together. She asked me if I'd already left my order and I said I've been waiting for someone to appear from the back room for at least ten minutes. She said, "Well, they're eating something," pointing to the two women chatting at the table. She called over to them and asked, "Is there anyone here to help us?" The two women stopped chatting and one said, like they had been rudely interrupted, "We're on break. We'll be another 15 minutes." The other potential customer gave out an exasperated sigh, yelling out, "Well, you should at least put up a sign or something," and stormed out.
I kind of shrugged my shoulders, shaking my head as I laughed inside about "kids these days" and the "Gen Z stare," and simply walked out as well, without even bothering to say a damn thing to the two so-called "employees" of the establishment. I have lived in Bulgaria right after the Communists left, but this Mr. Moto was worse customer service than anywhere there. Same when I lived in France and witnessed how the French treat tourists during the busiest season. This was preposterous.
I will never set food in this Little Italy location again for that reason alone. I don't really trust the quality of the food, either, because while at the Point Loma location they're always cooking pies that look phenomenal, the pizzas in the case here looked like a cheap imitation and probably sitting there for hours, and I smelled nothing cooking while I waited for FIFTEEN MINUTES without either of the women who apparently worked there even bothering to greet two customers ten feet away from them waiting in front of the register. ZERO ACKNOWLEDGEMENT.
I have only left very positive reviews via Google. Congratulations, "Ladies." You just received earned my first single-star review.
Luckily for the owners, I will still keep going to the other location. The staff there are to be praised, even when it's super-busy and even when I've rudely arrived just prior to closing for a few slices.