Matt Edwards
Google
Added images of her response...Look, she is still arguing with me. She is still lying. Still blaming me. I ordered crab ragoons. Repeated myself several times. When I arrived I pointed out the order was wrong she went off on me blaming me. And is STILL blaming me on this review response. She could have said "Sorry we messed up. Let us fix it." Her response proves my point vividly.
Original uneditted review:
Nearly all of my reviews are extremely positive but today I have to leave one to warn people about this place. The food here is usually pretty good, but often wrong. Very inconsistent even when they get the order right... The Thai lady who runs is is awful. I came to pickup a simple carry out order for 2. When I walked in I noticed how filthy the place had gotten from the year prior and that is smelled as if it hadn't been cleaned in as long. My order was on a little table with the receipt next to it, with my name on it. While I waited for her to come to the front so I could pay I looked at the order. It was wrong. When she came to the front I told her it was wrong. She then spent 5 minutes arguing with me blaming me, and then yelling back at whoever in Taiwanese. I told her several times that I repeated the order with her on the phone, a total of 3 times because the last time the order was wrong. She then implied that I was lying and it is my fault the order was wrong. Even though my wife was sitting next to me in the car on hands-free speaker when I ordered. Finally she said she would need 5 minutes to fix the order. I said okay and went to sit down. She went back complaining in Taiwanese again and came back out a minute later picking another fight saying it was my fault.
I got up and left stating I would not be coming back. Who messes up and order that was repeated and confirmed 3 times, then blames the customer for a total of 10 minutes, even after the customer agreed to allow them to fix their mistake? Note, this wasn't the first time. But it will certainly be the last. We only ordered from there a few times over a couple of years because they were close by. I am surprised they remain open if your order is consistently wrong, inconsistently made when the order is "right" and if anything is off they will literally yell at you and blame you for their mistake.
The ironic thing is Google showed they were "unusually slow" on Google maps and I was definitely the only order they had with zero customers coming or going and no phones ringing on a Saturday.