Mrs Fields Cookies

Good Evening, I do not like writing these emails but I felt like I had to say something. I have been a customer of Mrs. Fields for almost a decade. Today is my last day as a customer. I am extremely disappointed in the lack of communication today. I ordered online at the Cerritos location Order #: xxxxx525 for a birthday cookie cake pick up confirmed at 1730 hours. When I arrived, the associates had no idea my order was even placed. She received the order on her phone but nobody had placed it. I don't know what happened. She was apologetic and stated she could bake one right away but could not even give me an estimated time. I felt bad for her. I understand mistakes can happen but there has to be a confirmation to the customer when the order should be pick up. Domino's pizza is a billion dollar company and communicates everyone's online order. Please follow up with this so this mistake doesn't happen to your own friends and family. We lost so much time and weren't able to pick up the cake until 7PM. 2 hours after the initial time that was promised. I have pictures as proof since the associate couldn't even give me a receipt. I hope you guys find a way for this also. With the 2 hour delay, we had friends and family that could not wait much longer at the party and had to leave her birthday party without your cookie cake. I am sure everyone was pretty disappointed, some had never tried Mrs. Fields. Unfortunately, I will not be returning to Mrs. Fields no longer. We will be finding somewhere else to get our cookie cakes.

Cheapest place in Los Cerritos Center to get an espresso Formerly Coffee Bean & Tea Leaf, Mrs. Field's Cookies offers delightful cookies, coffee & Icee's for mall guests. Back in the day, I remember there used to be a Mrs. Field's Cookies adjacent to the trashy, dumpster fire UA Cinemas. After watching a flick, I'd get a warm, gooey chocolate chip cookie to satisfy the sweet tooth. Now present day, after Mrs. Field's re-opened after a decades+ long hiatus, I can still indulge my Mrs. Field's fix. Double shot espresso- My body's internal energy battery was close to zero, and I desperately needed a pick me up. A double shot of espresso did just what I wanted! Strong & bitter, I felt revved up and ready to go. Nibblers- Not wanting to indulge in a single cookie, Nibblers are bite-sized & served by the 1/2 dozen/dozen/etc. Debra's Special (oatmeal raisin w/ walnuts), semisweet chocolate chip & any Nibbler w/ M&M's were the standouts. I should have asked to have them warmed up, to make the chocolate have that gooey greatness. Service was good. The wait was minimal, and using Google Pay was quick. Mrs. Field's Cookies is conveniently located outside the Apple Store. When I've been a good boy, and feel I deserve a cookie, Mrs. Field's Cookies allows me my self-indulgence. Their cookies are great, and a double shot of strong espresso will help you power through your day. I haven't had an Icee in a very long time, perhaps when Zody's was still in operation, so I may decide to try one. Question is - do I choose red or blue? I recommend checking out Mrs. Field's Cookies.

They're young workers so customer service isn't their thing. They're lazy, don't seem to know anything when you ask, once out of cookies aren't interested in cooking more if they have bigger or smaller sizes of it. Or who knows? Maybe if they're out they won't make any at all. If you ask if they have something you will be told no. My niece came to buy a giftcard & was told they didn't have any. The lady at the Stonewood Mall said they did, just got them in, that they're the same franchise so the Cerritos store absolutely has them. Well, even if they did, if you ask you will be told no. To everything. And since they don't own it they do not care if you buy anything or not. So you get what you get from here. Owner doesn't care either apparently.

Rating based on customer service only. Bought cookies, employee was very non caring. Got home and given the wrong cookies.

Bait daily fresh always a tad bit expensive but very good...

Employee lady was on the phone texting and didn’t wanted to help…

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