Lucky A.
Yelp
Not a happy camper
Let me preface this by saying that out of any shop around, Muirskate is by far the best one to go to. They have a solid selection and there shipping is fast.
While I'm a huge advocate of their online store, their walk in shop however, is another thing..
Experience #1
The first complete set up I got, I came to the store in person to get it assembled and pick it up. As I walked in, I saw numerous employees either assembling boards or loading up packages for shipment. Cool, they were in the middle of something, but I'm happy to wait my turn. I stood at the front waiting to be helped or at least greeted, but was completely ignored. Tired of waiting, I spoke up and said "Hello, I'm here because I wanted to get a board set up."
Without looking up, a man with a passive aggressive tone replied, "well am I setting up anything or are you going to tell me what it is?" Sheesh. I told him what I needed and he set it up no problem. I paid and walked out of the store.
I went outside to test my sweet new ride. As I carved out a turn in the parking lot, I noticed he tightened the trucks SO much, that it was impossible to go other than straight. No big deal, I had a skate tool, but I have no idea why he had such a problem with me.
Experience #2
I drove out to the store to pick up a fresh set of wheels. When I got to the store, it was pretty busy with other customers. though I certainly didn't mind. It's cool being in an atmosphere with other skaters present.
I picked up a set of Butterballs and waited in line, which took about 15 minutes or so. When I got to the checkout, he scanned the wheels and I was about to pay. As I was paying, cash in hand, he suddenly took the wheels back from me and said he couldn't sell them to me. Why? It turns out that was the LAST set in stock, and as I handed him my money, someone bought them out from under me online at the VERY last second. I asked him why he couldn't cancel the online order? Knowing that I drove out all the way for these specific wheels, waited in line, cash in hand, everything. He refused to help me, and told me to go find some other wheels instead. My beloved wheels then slipped away out of sight behind the counter.
I walked out the store empty handed.
Maybe it's just bad luck, maybe someone woke up on the wrong side of the bed, but I can't help but get a sour taste in my mouth every time I think about going back in there. I'm not a Karen, I'm a really easy going guy, but that was enough to make even me upset. I love their online store, and will always advocate it, but the guys at Muirskate really need to learn a lesson or two in a thing called manners.
TL;DR
The online store is a fantastic resource for skate parts and accessories but their in person shop etiquette needs work. The ones I've worked with lack manners, compassion, and being professional.