Adam S.
Yelp
Saturday, June 6th, 5:30pm. My first ever One-Star Review. I hate writing negative things about a business. I take exactly no pleasure from sharing this experience. But, I will say this: If you're a tourist, go find someplace better. Almost any place in this neck of the woods is better. If you're a local, form your own opinions - I'll just add my two cents.
About once a month, I have to work on a Saturday. Murphy's is on my way home and is one of the first options for a beer and a little TV to unwind. I've probably been in about two dozen times (even pre-dating Yelping). They have a reasonable selection of beers, and usually a good mix of locals and visitors. I've never had their food. Their beer is on the expensive side, but they have Little Sumpin', which is my go-to. But, I realize that it's my own complacency that led to my return visits.
In my experience, the service has always been pretty luke-warm. There is one bartender who seems friendly, but overall it's never better than adequate. Today they were pretty busy, although, not exactly wall-to-wall. I grabbed my seat at the bar, and went about my normal routine of checking Yelp, texts, e-mail, scores, etc. Five minutes go by. Nothing. Ten. Nothing. By this time I'm realizing people there are quite a few empty seats at the bar, and that people who have arrived after me are getting served. Fifteen. Nothing. BTW - There are two bartenders and a manager, and only one seemed to be running around. None seem happy. I'm pretty sure bartender number two was serving a private party, although she definitely made drinks for others at the bar. Manager seems to be helping out, but is pretty ho hum. By now, I'm paying attention. 20 minutes. Nothing. Now manager is standing at the end of the bar taking in the scene and chatting. I don't like giving negative feedback, but at 22 minutes (I know because of my check-in), I just can't let this one go.
I walked over to the Manager and made sure that was his role.
Me: I hate to give negative feedback, but I've been sitting at the bar for 22 minutes and haven't been greeted.
MGR: Oh. What can I get for you?
Me: I think I'm just going to leave.
MGR: Sorry to hear that.
Indifference. I will tell you, the slightest bit of sincere acknowledgement would have been enough. Restaurants have bad days. People have bad days. If you're a Manager in the Service Industry though, you better have high standards for Service. Someone waiting at the bar for 22 minutes without a hello, followed by a non-apology is not that.
Things add up. Luke-warm service at best. Over-priced beer that usually comes a half-inch low. Filthy bathrooms every time I've been there. Manager who's service is poor setting the standards for service. I'll let you judge whether to trust the freshness of the food, the sanitary conditions of the kitchen/staff, and whether or not another service lapse may be in the mix. I won't be back to find out. The place wasn't all that great to begin with.
My Yelp Check-In said: "Work Saturday Over - Fun Saturday Getting Started". It was correct. Just 25 minutes too early. My advice is to keep on walking to Irish Times like I did after I left. It was busy, but I had an immediate hello, beer in less than three minutes and got to unwind to hockey while writing this review.