Michelle R.
Yelp
Nope! Not coming back. I have never experienced such awful customer service. We walked in, got stared down right away. Handed menus, were sat semi prominently. After that it just got worse. Not one of the two bartender/servers came to take our order. After 25min. Or so of waiting for someone to take our order, I decided to walk up to the bar to place it. Nope, that didn't work either. The blonde waitress, when not eating the her food, was busy with her friends and family at the bar to even notice me standing there waiting to place an order. The other server, Sparks, was too busy on her phone to even give me a minute to ask for a beer.
Others have said this place favors regulars and not visitors. Unfortunately, I have to agree. I can't say I have ever felt so disrespected at a bar before. Especially here in Big Bear, I haven't felt so marginalized before.
We have a service animal with us. Before we got sat, we made sure it was ok to bring him in. We were told yes. But no further instructions were given. He was in his holster, yet we were told he needed to be on the floor on a leash. I have no issue abiding to those instructions, BUT you tell me this after almost 45min. If waiting around to take my order.
Gave the place the benefit of the doubt up to that point.
Don't bother going if you aren't a local or not white, as that seemed to be the only way to get serviced.
Btw, the place wasn't packed at all to justify the lack of service.