R D.
Yelp
This is a bummer to write, but I need to warn people about going with kids before dropping a decent ticket entrance fee as after speaking with other friends they have had similar experiences, where they too were basically ushered out after 20 minutes.
I went with a small group on a weekday morning so as to miss the crowds because we knew we had small kids with us and that could pose a disturbance to some people. I've never had an issue until this time bringing my kids to museums and they've been to museums in the UK, NY, The Art Institute in Chicago, Artpace San Antonio, every museum in Balboa park, among others. To give an accurate view there were 3 adults and 6 kids ages 2-6 in our group.
We arrived about the time they opened and headed first to the bathroom and the front desk lady asked if she could help us. When we said we going to the bathroom, with complete annoyance yelled emphatically over to us, "No, CAN I HELP YOU?". So right off the bat it was awkward. We guessed we had to check in before using the bathroom?
Once everyone was ready, one of the adults and I headed in with some of the kids and 2 docents blocked our way from entering one of the rooms. My friend responded, "oh, should we go that way?" And they said "yeah". Mind you, there isn't a particular sequence to visit the museum. And of course that first room had a giant sculpture that looked like a jungle-gym.
Each room had more than half a dozen docents and when the 3rd adult met up with us she said it was hilarious because we had 8 docents slowly creeping up behind us. Of course they would ask the kids not to touch the artwork, but instead of engaging the kids with questions like "do you like this piece, how does it make you feel?" they asked us through clenched teeth to go out into the sculpture garden after 20 minutes.
So after Pretty Woman-style being asked to leave, we went into the small underwhelming sculpture garden. On the way outside, one of the 6-year-olds saw a room where he's done kids' activities on special events and he was curious to see someone in there. He opened the door to peek in and a staff member came over and closed the door in his face saying it was a "private camp". Why she didn't say "hi, we're doing a private camp right now. Would you or your mom like some info on our future ones?" is baffling. Even despite all that, the boy said he wanted to do a camp there and his mom was like "no way."
So after wandering the tiny sculpture garden, we left. My 5-year-old had brought his allowance for the gift shop, but I was so pissed I didn't even want to give him a chance to look.
I was sad because one of the 6-year-olds had been told right before our trip that she "wasn't coloring correctly" and stayed up all night trying to conform to somebody else's ideals. Her mom brought her here to show her that anything can be art.
There were about 24 docents working and we were the only ones in the museum other than one other couple I saw at the bag check. I'm not asking the museum to cater to kids, but they could make it more welcoming and if you're going to creepily follow us around, make it fun and act like a guide. The museum obviously has the staff available. When you see that little girl in such awe with her mouth gaping open that she feels the need reach out and try to stroke the painting, don't just ask her not touch it and usher her outside. Ask her not to touch it and then talk about the work and ask the her what she thinks about it.
I've worked in the non-profit industry in the past and people would always complain that San Diegans don't care about the arts and don't want to support the arts. But if we don't expose kids to it now, who will appreciate it in 10 or 20 years?