John M.
Yelp
I've visited museums the world over--seemingly countless all over the USA, as well as in Amsterdam, Berlin, Sydney, and Auckland. Te Papa, as a museum, is of a caliber that it can compete with the best history museums in the world, and what it offers can really take a visitor through a pretty comprehensive and educational tour of the geological, cultural, tribal, urban, agricultural, and economic histories of New Zealand. The Gallipoli exhibit was very well done.
So, why the score of only two stars? Well, there's not a delicate way to put this...but some of their cafe (both lower and upper levels) and gift shop (both lower and upper levels) staff have some serious attitude problems. As in, not only do they look disinterested in helping the public, they take their disinterest out on the public with their aloof attitudes and barely saying two words to you, even as they're taking your money while buying a cappuccino or postcard. I went there once each on 11-Oct-2017, and another chance today, 21-Jan-2018; both times, I left with a very poor impression of their staff, and that put some damper on my visits. (Their staff in blue shirts, who appeared to be providing small tours, were the only staff I saw who appeared to actually enjoy their jobs.)
The only other museum I've ever initially felt this way about was the Reagan Library near Los Angeles. The first time I went, their staff were having a bad day. However, the other three times I went, staff were just fine. Perhaps I've just gone to Te Papa when staff are having a bad day, but, more than likely, I'd guess that aspects of it make for a bad work environment, which means their staff don't enjoy working there.
Go, if you don't care anything about customer service, and if you can accept that some staff don't give a damn about the fact that their museum serves as a face of New Zealand for tourists from around the world.