Mustang Station Apartments

Shannon when I called him today came right over and fixed my leaking bathtub. I’m a new resident and have been very pleased so far. I am currently waiting to have my porch cleaned and windows cleaned. The location and access to DART are very important to me. To me it is a perfect place. Farmers Branch to a great community.

For 7 years, I have resided at this property and so far, it has been a positive experience. The management and front-line staff were always professional and prompt in their responses to messages and maintenance requests. However, the current management is extremely poor, especially the new Assistant Manager - she lacks professionalism and fails to communicate respectfully with tenants. In the past, maintenance would typically respond to requests within 24 hours and often on the same day. My most recent request took them 10 days and I had to contact the office daily just to receive a response. I find this new management team to be incompetent and I wouldn't mind if they were replaced with a better team.

The transition to the new management company has been incredibly disappointing. Of the multiple management teams I've experienced while living here, this one has been by far the least effective. Simply a low-budget staff, for lack of a better term. Since their takeover, they’ve eliminated long-standing groundskeepers and front office staff who played a vital role in maintaining the property’s quality and efficiency. As a result, service standards have deteriorated significantly. Maintenance requests, which once took a day or two to complete, now take weeks. Additionally, the attitude and professionalism of the new front office staff leave much to be desired. The level of service has declined so drastically that it appears the new hires lack the experience and knowledge necessary to manage the property effectively. Due to these ongoing issues and the noticeable decline in overall management quality, I have decided not to renew my lease. **Editing to add: It is also very convenient how many reviews have been posted in the last month compared to the rate at which reviews were left prior to this company’s takeover—almost as if these recent reviews were incentivized.**

I just moved to the community and I have to say I am so Excited I did. Mustang Station has Beautiful apartments homes and they are modern and up to date. The entire office staff is amazing. I personally worked with Bobbie and she was very detailed and help. So happy about my decision.

I was truly disappointed and emotionally affected after my recent visit to Mastang Station for a scheduled tour. Despite arriving on time for my pre-booked appointment, I was made to wait for over an hour by the front desk staff. What was even more upsetting was the behavior of a staff member, who treated me with a noticeable lack of professionalism and respect. I couldn't help but feel that perhaps it was because I didn’t speak with the same English accent as he did. His attitude and behavior were condescending, and it left me feeling deeply uncomfortable and self-conscious. By the end of the tour, I felt completely disrespected and emotionally drained. Based on this experience, I would not recommend considering an apartment at Mastang Station. And looks like the front staff doesn’t want to do their work.

Lived here previously for 2 years and the first year was amazing. New management is unresponsive and I have a friend currently living there whi has been trying to get his deposit back for MONTHS after transferring units. I did not renew due to the management never answering and the rent increasing tremendously. Doesn't make sense. Other than that.... maintenance was pretty quick and the property is well taken care of. edit: my friend has reached out multiple times and never receives an answer so the response to reach out again doesn't help.

I initially came by myself to take a tour and when I pulled up I was confused for a short minute because I didn’t know where to park but I quickly figured it out. I met with Bobbie and she was very nice and welcoming. She gave me the tour and leasing information. My husband wanted to see the property after I had left and was nice and offered to show it to both of us again. She didn’t have to take the time show us around the entire grounds but she did because my husband asked . Overall the grounds were well kept, hallways clean, elevators fully functional and there were NO signs of bugs or roaches which is a POSITIVE for me. We just submitted our application and hope to become tenants soon.

This is my first time writing a review, and I am beyond frustrated. I will probably receive automated messages telling me to call a number that never gets answered. When I leave voicemails, no one calls back. Bobbie is very understanding when you can catch her in the office, but that’s just sometimes. My dryer has been broken for three weeks (4th week now) now with no updates or signs of progress. I’ve had to go into the office just to get information, and even then, I’m told the same thing: "They’re working on it." I also requested a fuse repair three weeks ago, and that still hasn’t been addressed. I’ve never experienced a maintenance team take this long to fix things that they’re paid to handle. I’m extremely frustrated. I love my apartment and the community, but the management team that’s there to assist residents is simply not helpful.

Bobbie is amazing i went in looking for an apartment she was very professional and well mannered she answered any and ever question i had if you are looking for place to move to i highly recommend here ask for Bobbie

Mustang station has been great. The new front office staff are dedicated to improving & they have the best community events. Marcus (I think is his name), is an absolute breath of fresh air up there. They've worked with me when I've had situations arise. Maintenance is quick. Business has built up rapidly while I've been there. NOW, I will say, due to living close to the dart there are homeless people. Mostly harmless. I do wish they had a tighter restriction on breeds & dogs as there have been more than a few attacks. But the park is gorgeous. Grind office staff is great. I enjoy living here overall

If I could leave 0 stars for this place I would, Mustang station comes with a built in alarm clock! They love to drag the trash out in the front with a golf cart any hour of the morning. It could be 3am or 6am, or why not 11am you never know! Just full of surprises. Not only do they drag the trash out front the garbage truck bangs so loud and again no time frame. As someone who works and even if you didn't you wouldn't want that noise to be your alarm clock. Maintenance is trash, they don't fix things, it's a list and I'm happy to be leaving this place if it allows videos I will post the sound.. it's LOUD. maybe apartments not facing the front and by leasing center doesn't get the noise but please beware. It's been a nightmare literally 15mo of hearing that trash almost everyday. They're cheap they should have a better system. Management sucks as well, since I've stayed here they change management, one day they had only one person working also they will close their office during business hours if need be. Never complained to much but had to say my thoughts. Especially being woken up before 8am to they're trash service