Mustang Station Apartments

Mustang Station Has Gone Downhill — I Would Not Recommend I’ve lived at Mustang Station long enough to see the stark difference between the former management team and the current one, and unfortunately, the change has been for the worse. The new management is significantly less responsive, less organized, and far slower to address resident concerns. The elevators and entry sensors break roughly once a month, and when they do, they remain out of service for extended periods — sometimes 3 to 6 weeks — making daily life here far more difficult than it should be. The pool was also randomly closed for over a week with no real explanation or timeline for reopening. The overall cleanliness of the property has noticeably declined since I moved in. Large stains outside the building have been there for months, and despite multiple requests for them to be power washed, nothing has been done. Hallways and common areas no longer feel as well-maintained as they once did. Financially, I’ve had renters insurance from day one, yet I continue to be charged a monthly “renters fee” despite calling multiple times to get it corrected. To make matters worse, I referred my girlfriend to live here — a referral that, per their own policy, should have earned me a $750 bonus. That reward was never honored, even after repeated follow-ups. These are not minor inconveniences; they’re ongoing examples of poor communication, lack of follow-through, and a disregard for residents’ time, money, and quality of life. Mustang Station was once a great place to live, but under the current management, it has become a frustrating and disappointing experience. I cannot in good conscience recommend moving here especially for the high price (1800/m) for 1BrBd that we pay.

They raise the rent every lease. They don't care about how many leases you have signed. The gates are always always broken and they have been for 3.5 years. They always have an excuse. Sometimes you can't even get into the property when they are broken. The fire alarms go off at random times for 30 minutes or so until the fire department arrives. The area with all the parks are beautiful and the train is convenient. The staff is always hard to reach and I've had two packages stolen from the mail room and they said they would look at cameras and let me know but they never got back to me.

I have been here almost a year, it’s a beautiful property and I love my apartment home. The property has changed a lot in this little time. I have residents above me that sound like they are playing football all times of the day especially at night! Cars pull in the garage with music blaring at 2 am, It is a non smoking property and if I have my patio door open I can smell cigarette smoke 🤨. I love animals and want to own one but I do not want to listen to it cry ALL day while I’m working! Maintenance is awesome , the entire crew! It’s convenient to shops, restaurants and that’s a plus. So really no drawbacks, I mean it is APARTMENT living , I just wish everyone would think about their neighbors. ☺️

Good news, bad news. Let's start with the good before I get to the ugly truth. I have been a resident of this community for 5+ years. The main selling points are the restaurants [Starwood and Bankhead for the win!] as well as Farmer's Market, Cox. If you love nature or have pets, this location is the second best next to the Katy Trail in Dallas in terms of walking your dog or enjoying a stroll. The gardens are always kept in order and aesthetic year-round. [Admittedly, all that work and credit goes to Farmers Branch Parks & Recs- nothing to do from Mustang Station]. Best news is they have hired a great new maintenance manager by the name of Harry. He has been nothing but cordial and efficient. I ran into him while walking and asked if the staff had received my maintenance request. Within 10 minutes he was knocking on my door and took care of the issue. I really appreciate his follow through! Real talk or what they don't want you to know about this complex. I can not remember a time when either the garage door, elevators, or front doors were not in disarray. Always malfunctioning and when addressed to the management office, I was literally told, "We have nothing to do with that." and dismissed. To RPM Commercial Real Estate directly- Step it up and pay your workers a proper living wage because the ones who work in the leashing office clearly are not paid enough to care or lack proper professional training. Not an ounce of hospitality come from these people. We all know that insurance companies and apartment management companies have all signed soul-binding contracts with the devil. Profit over people but the unraveling has already begun. Be better. All to say, this will be my last year. On to better things. The area is truly worth it but like most apartment complexes, no one is paid enough to care enough.

I’d like to give a shout-out to our maintenance manager here at Mustang Station. I’d had a rough experience previously, but Harry came in and truly turned things around. I really appreciate his kind and refreshing spirit, and his genuine work ethic. Thank you so much, Harry, for making everything better!”

DO NOT APPLY TO THIS APARTMENT. Went in to look at a unit and was told one was available. They extended an offer so I applied later that evening. The very next day after paying nearly $300 to apply roughy 15 hours before, I was told that the unit was never actually available and that I’d be issued a refund via check. This place is perfectly fine with taking my money, screwing me over, and then issuing me a refund via check all within less than 15 hours after applying. They told me I could expect to receive the check in about 2-3 weeks. Absolutely disgraceful. This place is an embarrassment.

This apartment will SCAM YOU. They will tell you a unit is available and allow you to apply and then contact you the next day saying that unit was never available due to an “IT issue”. They took my application ($278) for a unit that was never available after telling me in person that same day it was and then said they’ll issue me a refund via check in the mail unless I wanted to move into a different unit. This place is terrible don’t even bother applying here.

For 7 years, I have resided at this property and so far, it has been a positive experience. The management and front-line staff were always professional and prompt in their responses to messages and maintenance requests. However, the current management is extremely poor, especially the new Assistant Manager - she lacks professionalism and fails to communicate respectfully with tenants. In the past, maintenance would typically respond to requests within 24 hours and often on the same day. My most recent request took them 10 days and I had to contact the office daily just to receive a response. I find this new management team to be incompetent and I wouldn't mind if they were replaced with a better team.

Bobbie is amazing i went in looking for an apartment she was very professional and well mannered she answered any and ever question i had if you are looking for place to move to i highly recommend here ask for Bobbie

Mustang station has been great. The new front office staff are dedicated to improving & they have the best community events. Marcus (I think is his name), is an absolute breath of fresh air up there. They've worked with me when I've had situations arise. Maintenance is quick. Business has built up rapidly while I've been there. NOW, I will say, due to living close to the dart there are homeless people. Mostly harmless. I do wish they had a tighter restriction on breeds & dogs as there have been more than a few attacks. But the park is gorgeous. Grind office staff is great. I enjoy living here overall

If I could leave 0 stars for this place I would, Mustang station comes with a built in alarm clock! They love to drag the trash out in the front with a golf cart any hour of the morning. It could be 3am or 6am, or why not 11am you never know! Just full of surprises. Not only do they drag the trash out front the garbage truck bangs so loud and again no time frame. As someone who works and even if you didn't you wouldn't want that noise to be your alarm clock. Maintenance is trash, they don't fix things, it's a list and I'm happy to be leaving this place if it allows videos I will post the sound.. it's LOUD. maybe apartments not facing the front and by leasing center doesn't get the noise but please beware. It's been a nightmare literally 15mo of hearing that trash almost everyday. They're cheap they should have a better system. Management sucks as well, since I've stayed here they change management, one day they had only one person working also they will close their office during business hours if need be. Never complained to much but had to say my thoughts. Especially being woken up before 8am to they're trash service