Austin S.
Yelp
Went last night with a party of 6. Restaurant was clean and looked nice. Portions were huge, and prices were very reasonable for what you got. Food was way better than I expected. Honestly, I would have given it a 5 star based on the food alone. I think the consensus from our whole party was, "WOW - this is really good?!". However, the service was TERRIBLE. The lady taking our order messed up 2 of our 3 items. When she brought out the appetizer, we said we didn't order that, we ordered the other item. She was snarky and said I must've made a mistake, but that she can take it back and bring the right one out (despite her also ringing up my entree wrong and admitting to that part). Cool, thanks... I didn't make a mistake - you clicked the wrong button and didn't give anyone receipts so we couldn't have caught it, but thanks for being rude about it. She then brings the first one back and told us "you guys can just have this, we're going to throw it away anyways". Ok, cool - we'd love to try it. She then comes back a few minutes later and tells me she rung up my entree wrong and she charged me for a shrimp dish instead of the one I got. She told me "I just need you to pay the difference". Ok, cool - no problem! "The total will be $11.xx". I'm sorry - WHAT? The entree I ordered was $16. I asked her what she meant, that didn't make sense? What did you ring me up for? "It's just the difference in the price of the entree". I push back... I paid $47 for 2 entrees and an app. She points to the shrimp item on the menu. It's $2 less than my entree. I look at her and ask why she is charging me over $11 when the price difference is $2? She tells me "well it's for the appetizer that you guys ate". ...WHAT??? Why are you literally standing here lying to my face trying to pretend like you're charging me the difference in my entree when you're trying to sneakily get me to pay for the second app that you messed up on. We sent it back, you took it back, and then brought it back to our table and flat out said we could just have it because you'd throw it away otherwise. I flat out refused and said, respectfully, I didn't order it, we didn't want it, you gave it to us, and I'm not paying for your mistake. I will pay for what I ordered. She was pissed that I called her out for trying to lie and basically steal from me.
Honestly, the food was great. I would love to go back... but the black haired Caucasian server lady working the register on Friday 06/21 at around 6pm was just ridiculous. You screwed up 2/3 my order, lied to my face and tried to scam me, and then have the audacity to be upset at me for calling you out on it.
I will go back because the food was just really good... but you can bet I'll be getting a copy of my receipt to make sure I'm not being taken for a ride. Crazy experience from a restaurant. Should've been a 5-star review. Total service failure.