Cari W.
Google
1 Star – Serious Food Safety Violation and Deeply Disappointing Experience !
We were extremely disappointed with our experience at My Pot. Our total bill came to over R700, which is a premium price — yet what we received was far from acceptable in terms of quality, hygiene, or value.
The most alarming issue was that the majority of the prawns had their digestive tracts still inside and were not cleaned properly. This is not a minor oversight — it is a serious health and food safety violation. The digestive tract of shellfish can contain harmful bacteria, toxins, and parasites, and consuming it poses a significant health risk, especially for children, the elderly, and individuals with compromised immune systems.
This shows a complete disregard for standard food preparation protocols. Any qualified food safety inspector would consider this unacceptable, and it would likely be in direct violation of health regulations. For a professional kitchen to serve seafood in this state reflects extremely poor hygiene practices and a lack of basic food handling knowledge.
To make matters worse, the rest of the food was bland and unremarkable — nowhere near the standard expected for the price — and even drinks were served without ice, suggesting a general lack of care across the board.
This was not just a disappointing meal — it was a potential health hazard, and we are extremely concerned that this is being allowed to happen. We expect a formal response from management, as well as a full refund or suitable compensation. More importantly, we urge the restaurant to immediately review its food handling procedures before someone falls seriously ill.