Ksusha
Google
We visited this hookah lounge yesterday, and overall, the experience was great. The venue itself is beautiful and stylish, with a very cool atmosphere. The dessert we ordered was absolutely delicious, and both the waiter and the host were friendly, professional, and attentive. The service from them was truly top-notch.
However, the hookah experience was extremely disappointing, especially given the overall quality of the place. The hookah itself was very low quality, looking and feeling like the cheapest possible option, which didn’t match the vibe of the lounge at all. The hookah master gave us little to no guidance when we were ordering. Then he brought the hookah, just dropped it on the table and walked away, without even waiting for us to try it.
When we finally did, the taste was completely off burnt, harsh, and barely any flavor was noticeable. When we called him back to let him know, he responded with sarcasm and dismissiveness, as if it couldn’t possibly be a problem with the hookah, and that we had simply picked a bad flavor. His tone and overall attitude felt condescending and disrespectful.
This was really upsetting, because everything else the food, the staff, the vibe was at a high level. But the poor quality of the hookah and the rude behavior of the hookah master really took away from the overall experience.
What made it worse was that we specifically came to this lounge not only for the view but also for the hookah and in the end, we didn’t even smoke it.