Rose E.
Yelp
Brought my niece here since this spot was on my list of LA rooftops to check out. We were impressed by the place's ambiance, service, and drinks, but the food could have been better. We also ran into an issue with the ChargeFuze Charging station since my niece needed a charge, and upon returning the ChargeFuze charger, it kept running the tab. Thankfully the Manager, Gio, assured me I could get it resolved via text directly with the company; if not, he would personally work with me to get the money back. That was a huge relief to me, and I got help from ChargeFuze Customer Service as expected, with a $20 charge overall, so it worked out.
It was Gio's reassurance that increased the service level during my visit, and it was nice that he took the time to help out personally. I gave only four stars, as I mentioned, due to the food, which wasn't all that, and the fact that the restaurant seemed to have had a recurring issue with the exact ChargeFuze box we used, yet, they kept renting it out. I would think that at some point, they wouldn't rent something so obviously defective since even the waiter mentioned that the same box we used had given several previous customers issues. It's a reflection on ChargeFuze as a company for sure, but also on the restaurant/hotel/whoever management for continuing to rent it out. Make sure to ask the hostesses/waiters for recommendations on which to use so you don't have issues.
The only way we'd come back is for the convenience of the location (centrally located off Brand in an area we already frequent as a family) and the fantastic views. Honestly, if you're getting a few rolls/apps and some drinks either on a date or as a group of friends/family, this is an excellent spot for the pretty views, both day and night.