Lucas Ong Jian Yuan
Google
The food was nice, decent cooking and not bad overall. I am slightly thrown off when a bone marrow which we didn’t order arrived, but we were persuaded that it will be nice when we told them we didn’t order it. Honestly it was good but too fatty, which is why we wouldn’t order it in the first place. As dinner progressed, we ordered some wines and were told some wine recommendations. What we thought we ordered also didn’t always match what we were served. We overlooked that because the waiter was jolly and the wine wasn’t bad. However when the bill came, the charges were very high. Upon closer inspection after we paid looking at the bill in Hungarian which we don’t understand, we think we were charged two bottles instead of two glasses out of the five wines we ordered. We got a refund, but then subsequently saw we were charged for a bone marrow which we didn’t order, didn’t want, but thought they couldn’t be bothered to waste the food and served it anyway. They said they could take it off, and the bill went through another round of changes, and the price looked a lot more right and we paid. Back at the hotel, we think there is still another error in a final glass of tokaj which we were charged for a more expensive glass instead because the bill year vintage did not match the picture of the bottle we photographed. Honestly, we couldn’t be bothered to go argue again. We are tourists out to enjoy ourselves in Budapest, not play Sherlock Holmes trying to get charged correctly. This is a matter of integrity and principle that we should get what we asked, and pay what we got. As I mentioned, the waiter is jolly, but now I wonder if it is just a front to put extra food down or get away charging wrong items in the bill hoping to get away with it. It could be completely an honest mistake, but from a customer point of view, it mars the experience and leaves a bad taste no matter how jolly the dinner was or how decent the food could be.