Claire O sullivan
Google
One of the staff members was EXTREMELY RUDE and unkind to us. I would avoid this place because of how poorly she treated us. There was an error with the menu, the online and physical menu had two different prices (which was not good in the first place so be aware). As a result of this mistake, the manager offered us a complimentary desert. When it came to ordering this desert, we asked which one she would recommend and which one we could get. So we asked for the ‘Kulfi’. This waitress confirmed our desert was free of charge and at no extra cost. Then to our surprise, two deserts came (which we did not ask for). We thought maybe they were just being generous giving us a second complimentary one at the time. The deserts were not nice and the ice cream one still had tin foil stuck to it which means it must have come from a packet! Then the bill came and we were charged for the second one. When we questioned this on the bill, the waitress got extremely defensive and started blaming us for ordering a second one. She clearly got confused on what we were saying when ordering but she never once clarified that there were two desserts coming. We did not even want a desert, but simply accepted it as a gesture due to the incorrect menu prices. After lots of over and back telling her that this was unacceptable and that we did not ask for a second one, the manager came (thankfully) and agreed to remove the desert from the bill. The waitress came back with the new bill and with the rudest attitude- she slammed the bill down on the table. We paid, said thank you politely (even after she treated us so bad) and then she grabbed the card machine without saying thank you and stormed off in a mood. This is no way to treat a paying customer. She clearly made a mistake with the order and did not clarify with us about the desert, so she had no right to treat us the way she did.
There are many other restaurants in the area to try instead. I would avoid this place if you don’t want to get bullied by this particular staff member.