S&ME
Google
3 weeks ago James was super patient and informative when he assisted me with our crab bucket order over the phone. Items and quantity were selected, confirmed and paid for over the phone with James (2 large crabs, 2 lbs large spot prawns, 1 lbs scallops, 1/2 lbs mussels, 1/2 lbs clams and the base bucket which James confirmed included onions, corn, potatoes and sausages). However when we arrived at Naas today there was a huge confusion with our order. Zane was not able to find our order in their “order booklet”. After 5 minutes of frantically searching for my order Zane saw that my info and order was taped on the fridge. Zane did his best to quickly put together our bucket and we appreciate his efforts. But at the end of the day I was disappointed with the lack of organization as well as the missing scallops and sausages in our order. We still enjoyed the process of cooking our bucket but the experience with Naas was spoiled because we didn’t get what we ordered and paid for. Also Zane mentioned it was not possible to refund the money for the missing scallops and sausages. I didn’t want to make a fuss so I was co-operative and added a few more clams as a replacement. Unfortunate for the lack or communication and organization between staff members.