Alicia A.
Yelp
I am a regular customer at this nail shop. I have been coming there for years and after today, I would never recommend anyone to spend their money in that place. I came in today (3/4/25) because I got a text for a 20% off coupon, that doesn't expire until 3/6/25.
I show the coupon to the staff who is checking me out, all for her to say ITS EXPIRED. After trying to understand HOW is it expired when today is the 4th , she calls the owner.
The owner who is very RUDE , FUNNY LOOKING & UNPROFESSIONAL, Says that it is "the system fault". He said "the system sends out automated reminders about coupons, but the one I have is actually already expired." I AM STILL CONFUSED!!! So I Say to him " that's false advertising because the coupon says 3/6/25."
( Keep in mind this happened to 2 other customers while I was there, and the staff also told them it's expired.) So basically he scamming ppl to come there, but not honoring the discount coupon. As we're going back and forth, he keeps blaming the system Instead of coming up with a solution, and then he hung on the phone. (Mind you we were talking through FaceTime)...
I wanted to go off, but I didn't. I remained calm because I knew that would be my last time spending any of my money there. I have class, and I did get the service done, so I paid for it.
On the other hand I don't appreciate how he handled the situation, and because I'm sure he will see this review I would like to remind him...
It is because of US, that you are still in business. The only ppl in that shop getting serviced, are BLACK women. Not white, not Hispanic, NOT ASIAN. You cannot treat ppl that way and think good will come to you, because it won't.
Be humble and remember who your actual supporters are.