Brian S.
Google
Dined tonight with my wife and couple friends, sat at a table directly next to a service entrance in the back left, and was getting blasted with cold air for the entire meal. (Coming from behind a billowing curtain that contained a server station.) Our loose table top needed some attention from someone with a wrench, it rocked with our elbows the entire meal.
Cocktails were good, appetizers were good--the tuna ceviche tacos were my favorites. For the entree, I ordered the whole branzino, looking forward to a whole fried fish. No hint of issues from the server about that order.
Instead, I got two fish filets. The guy that ran the entrees to the table (head chef? owner?) brushed aside my confusion by saying he was having trouble with a supplier and that it was the same amount of fish as the whole branzino would've been. No real apology.
My guy, a few frozen Gorton's fish filets would've been the same amount of fish, but you and I both know that wasn't the point.
Why not just tell customers WHEN THEY ORDER that the item is unavailable? Very odd choice to expect your customers to be ok with that sort of bait and switch.
Anyway, it was fine, but I guess when you order something verify that's what you'll actually get, instead of some half-assed surprise substitution. All in all, there are better choices in NULU.