Justine J.
Yelp
FIRST AND FOREMOST, 18% AUTO GRAT ON DINE IN FOR 2? Under any other circumstances I can support this, but I will explain why this disturbed me in my Visit 3.
We've been here three times within the past three weeks.
First time take-out:
-Everything was overall great. Solid 4 easily.
-Loved the pork/shrimp egg rolls were great.
-Beef rib with garlic noodles awesome.
-Beef combo pho: I loved how they kept meet in separate bowl with the noodles and the hot broth in another. That way the meat doesn't overcook and get tough and dry. However, the meats were very tendony and fatty.
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Second time take out (appx 2 week later):
-Maybe they're just having bad day. We went to pick up our food and it was incredibly smoky inside our eyes started watering. We were waiting an additional 30 min there.
-Loved the pork/shrimp egg rolls again.
-They gave vermicelli salad instead if garlic noodles for one of the "create your own."
-For the other, the beef rib portion was like half the serving size as two weeks ago.
-The meat for the pho was directly in the soup this time so it was super tough and dry. There was a fistful of cilantro and scallions, but I know I forgot to say to leave that out.
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Third time dine-in (5 days later of the second visit):
-Benefit of the doubt visit, but turned out to be absolute incorrigible nail in the coffin.
-Loved the pork/shrimp egg rolls again, but not enough to come back.
-Garlic wings were ok, I wouldn't get it again, and I'm definitely not now.
-I asked for no cilantro and scallions in pho, and Ithey put it in anyway. They were gracious enough to bring me another without even asking me. So I was pretty forgiving about it, because I was rather p-Oed since that would be the second time in the row within 5 days they made an error.
- My fiance barely touched his food because he pulled a wire from his braces from the wings so we had to wrap it up to take home (not the food's fault!)
-Check comes, and they offer a voucher for a complimentary appetizer for next visit. All is forgiven so I left 20% (after factoring in what the tab would have been had I paid for the new bowl of pho) and added an additional $3 for the kind voucher. That's an almost 30% tip. BUT WAIT .....
-We get back home and my fiance fixes this wire and begins to have some pork. There were little hairs/lint all over it. Maybe its mince lemon grass or some hairs from the pig. No and no. These were very thin short strands that have curls to it. Unfortunately we threw it out.
-He asks for the receipt to see if the fries he ordered was charged since we never got it and clearly forgot about it until now. Thank goodness it wasn't on there. BUT WAIT....
-That's when I noticed the 18% gratuity and was livid. So I unknowing left 30 ish % that was based on the auto-gratted grand total. They mentioned nothing about auto grat. I just looked at the menu pamphlet (I brought it home) our server gave us and it says nothing about it. I couldn't use the QR code on the table because my phone said it was a corrupt file so I got the pamphlet. I knew nothing about it, but I should have looked at out tab more carefully. At the same time, who would have though auto grat on table of 2?
-So our server just landed herself almost $23 tip on what should have been a 45 tab (without auto grat). It's also misleading because when you sign, they have tip percentage breakdown, which is based on post auto-grat.
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I was in food service industry for a long time. It was also my job to make sure food is correct before I serve it to patrons or pack take-out. I also inform people of auto grat if applicable (example: for parties of 8+, not on party of 2). If you mess up, you shouldn't be auto grat-ing to begin with. You leave that up to the patrons to decide.
Over all, too much back-to-back nuisances in such a short period of time. Inconsistencies. Unreliability. We will not be returning for at least a very long time, if at all.