Jeremy K.
Yelp
This NYC-based chain of soup dumpling restaurants have expanded into Boston, taking over the spot which was formerly operated by Gourmet Dumpling House - a place I dearly missed. But hey, I love soup dumplings and all things dim sum so I knew I had to try it.
The place itself feels very small, with only a dozen or so tables, much like its predecessor. It feels a bit cramped inside but and we were barely able to score a table, even though we got there for a very early lunch, around 11:15AM. The place was buzzing and people streamed in and out the entire time; business is good.
Instead of being greeted by anyone, you'll find yourself placing your entire order on this digital kiosk. The menu is surprisingly big and they offer a bit of everything. There are noodles, dumplings and soup dumplings, soups and all kinds of other dishes too. Nothing really above $15 which is great. The ordering process is a bit annoying because only one person can order at a time but it's probably great for the kitchen because it can scatter their tickets at a more manageable pace.
The food came out relatively fast however they just call out order numbers out loud and it's easy to not hear them. We didn't hear them twice and they eventually and reluctantly finally figured out that we were the table missing our food (an easy hint would be to look at the dozen tables and see who's not eating). Wish they had made more of an effort to be friendly and serviceable to be honest. Service was not great, or attentive. They didn't bring us any napkins or silverware either. Why bother putting the food on trays but not utensils? How does that make any sense, especially in an already cramped dining room? So yeah, don't expect much service - the bare minimum.
The food itself, however, was good. We really enjoyed the soup dumplings - the pork ones ($9.95) were super juicy as were the chicken ones ($10.95). The cucumber salad with garlic ($7.55) came in a generous portion and it was very well seasoned and full of crunchy deliciousness.
The beef scallion pancakes ($8.95) were very difficult to eat with the crappy plastic utensils - but again tasty and the vegetable Shanghai Fried Udon noodles ($11.95) were also very very good.
Honestly had this spot had real utensils and better service, I would have easily given it five stars, even with that sterile, unfriendly ordering system but for now, food aside, everything else was very underwhelming.