NAPA Auto Parts

After swinging a wrench on cars since 1987, I learned that NAPA has alway proven to be a notch above your average auto parts store for many reasons. The other day proved it again. Sometimes patience is equally as valuable as experience. Luis and Vic at this location demonstrated both. ☆☆☆☆☆

People need to verify before ordering parts with Napa online. We were told that our parts were in Las Vegas and that they would be delivered to the store within a hour time window only to find out that the parts are not available in Las Vegas and that they would have to come from California. We ended up waiting again only to find out that the parts were not in California either. We cancelled our order because of them no telling the truth about product availability. So let this be a warning about business websites not being accurate and businesses selling products that they don't have.

What’s the point of even being part of a Napa corporate store if you’re not gonna take parts back from another store. It shouldn’t matter where we get the parts from. We should be able to return these dumb parts that the idiots from the first store screwed up. 100% the last time that I’ll order if anything from any NAPA store ever again you guys have been the worst to deal with the last couple times that I’ve gotten parts. It turned a simple task into a complete nightmare.

Got the a starter in August of last year. Worked good for a while then my transmission started to act up. Thought nothing of it at the time because it’s an older SUV. Was out running errands and my truck wouldn’t turn over. Had to call a tow to bring it home. Took the starter out to see if it failed and not only did it fail but the housing was torn up. Napa said this was the right part for my truck. Took it in to try and warranty it and they don’t have it on my file that I got it from them. Not only that part more than 90% of my purchases at NAPA are not on my file. So I was told that they couldn’t do any warranty because it’s not in my file. I’m never going to NAPA again.

There was a young man by the name of Eddie who helped me. I went in looking for a Bearing with very little hope since it was for a lawnmower and not a vehicle. I did not have a part number the guy took out a book and started flipping through Pages and found me a exact match for the bearing I needed. 👏

Victor is very difficult to deal with, on top of defective parts they also dish out shitty attitudes . Won’t be using Napa anymore

This business is a detriment to the community it's a multi-million dollars business but yet it keeps our neighborhood looking bad because they refuse to clean up the trash which overflows on the ground instead of in the dumpster Napa seems like it's not concerned with the community but just want to make financial gains on the backs of our community

My husband has an account with you guys and he’s busy doing jobs that he doesn’t have time to wait this long to check if there’s a part in stock. This is not the first time. He even hung up and called back and they put him on hold again. I think we’re just going to stop our account if it’s always going to be like this.