Alina Q.
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Two Locations, Two Very Different Experiences
This morning, we visited Narbona in Coconut Grove and had a wonderful start to our day. We ordered two lattes and a cake to pick up later this week. The service was excellent—friendly and attentive. A lovely staff member took the time to walk us through their dessert selection, which made us excited to come back and try more.
Feeling inspired, we decided to drive over to Narbona in Key Biscayne for lunch. Unfortunately, it was a completely different experience. Upon walking in, the space echoed with noise, and a loud table of guests made it hard to settle in. We moved to the back room for some quiet and hoped for better. While the food was good, the service was disappointing. We waited a long time for someone to check in so we could order dessert—we were especially looking forward to the pistachio cheesecake and an espresso after loving our lattes earlier. But no one ever returned to our table. In the end, we had to seek someone out just to pay, and we left feeling frustrated and unseen.
Coconut Grove Narbona — absolutely coming back!
Key Biscayne Narbona — unfortunately, not again