Felecia Torrence
Google
I take reviews very serious, so I give exactly the facts. I had made a reservation for 4. We arrived 20 minutes early went upstairs to where we were told to go to get to the Snoop & Dre spot. I informed the bartender that we had a reservation & he said, "Oh, I don't have anything to do with that, what do you guys want to drink!" I ignored him. I told the next bartender, which was another white thin guy that I had a reservation. He said, "Oh, you need to speak with a manager about that, but what do you want to drink!" I asked for the manager & was ignored 3 times. My husband wanted me to let the issue go. But, I felted that I had made a reservation for a reason & the reason was for me not to be standing at a bar in the way of everyone walking by! They continued to ignore me, helped other customers right in my face. The 3rd bartender approached me & asked what was going on. I informed him that I had made a reservation & was just wanting the reservation honored, nothing more nothing less. He immediately found us a table & assisted us to the table & took our drink order. This black bartender was amazing! I was so upset prior to him that I didnt get his name. The sad part about the situation is that my son is a Nashville Firefighter. And he had been to Snoop & Dre Spot & had already told me, "Mom, make sure you make reservations, because it's small, intimate & you need to make sure you have a table!" So, to be treated like I'm just looking for a drink & that's the only thing their concerned about is making money off selling liquor, I'm very disappointed. You definitely missed the mark... Whoever is in charge of this place, needs to partake in customer service treatment with their bartenders...