Nashville Marriott at Vanderbilt University

The staff at this hotel is 10 stars!! I don’t know how they do it but I will 100% be back. They took exceptional care of us during the ice storm for a week. Multiple rooms, multiple days, it was an incredible display of teamwork and excellent customer care and service. From the valet, the the food, housekeeping, maintenance, etc etc workout facilities, etc The view of the Vandy Football stadium was so cool! We got to meet the Uk basketball team. We had such a nice week away from home! Hats off to the WHOLE Marriott team. I wish I could remember everyone’s names!

My wife and I had another great Thanksgiving stay here—4–5 years in a row now. The staff was excellent and really took care of us. Special thanks to Johnny, who helped us multiple times during our stay and made sure our room was perfect. His hospitality stood out. As an Ambassador Elite member, I truly appreciate how much this property cares. We’ll be back again next year. Happy holidays!

I recently stayed at the Nashville Marriott near Vanderbilt, and unfortunately, it was not a great experience. The hotel itself feels old and is starting to show significant wear. The lighting throughout the room and hallways was dim and unwelcoming — it honestly felt like something out of a scary movie. Cleanliness was also a concern. The toilet seat had visible stains, and there was a used water bottle left in the bathroom from a previous guest, which immediately made me question housekeeping standards. The Wi-Fi connection went in and out the entire stay. I called maintenance for assistance, but the technician simply turned the TV off and back on, which did not resolve the issue. The internet continued to be unreliable for the remainder of my visit. Additionally, I placed clothes in the bag for dry cleaning, filled out the form as instructed, and they were never picked up. There was no follow-up or acknowledgment from staff. Overall, this was not a good stay. I expected a much higher standard from a Marriott property, especially in such a central Nashville location. I hope management addresses these issues because the property has potential, but right now it does not reflect the quality associated with the brand.

I had an excellent experience thanks to Trace, the valet worker who truly went above and beyond. From the moment I arrived, Trace was friendly, professional, and genuinely welcoming, which instantly set a positive tone. He handled my car with care and confidence, making me feel comfortable and assured that everything was in good hands.||What really stood out was Trace’s attitude. He wasn’t just doing his job—he was doing it with pride and attention to detail. He explained the valet process clearly, answered questions without rushing, and maintained a calm, respectful demeanor even when the area was busy. When it was time to retrieve my car, Trace was quick and efficient, yet still took the time to wish me a good rest of my day, which felt thoughtful and sincere.||It’s rare to encounter someone who makes such a strong impression in a short interaction, but Trace definitely did. His professionalism, kindness, and reliability reflect positively on the entire establishment. If you’re looking for valet service that is smooth, respectful, and stress-free, Trace is exactly the kind of worker you hope to encounter. He’s a real asset and deserves recognition for his excellent service

The last few weeks I've had to stay at the Marriott downtown and had exceptional service. Everybody's been very kind to me. Everything's always clean everyone's very helpful. This is a wonderful place to stay and I'm glad today. Zoe helped me and she did a great job.

We stayed here with a group for a hockey tournament and had a really great time. The staff was very friendly, from the front desk to the restaurant and bar. The lobby was warm and inviting and the rooms were really big and well-appointed. The gym was really great, big and well equipped and overlooking the Vanderbilt stadium. ||Only thing I would mention is that there is a small cafe in the hotel with a Starbucks, but in the three days there I never saw it open. The front desk said that they didn't have enough staff to open. If you need your coffee fix, no fear there is a real Starbucks very close by, or the restaurant also has good coffee. ||We liked the location - right across from Centennial Park and the Parthenon. We took an uber to Broadway and it was about 15-20 minutes.

Positive: "" Negative: The parking was half the cost of the room. The floor we were on was covered in luggage carts. Our room smelled like someone spilt a bottle of perfume. Furthermore it was noisy and hard to sleep. Not sure how it was rated as a 4 star.

We are staying at the Vanderbilt Marriott during the ice storm and can’t say enough good about the staff! So kind and hard working. In particular - Aayush was extremely helpful during check in, he helped us extend our stay for a second time and was very helpful for any request we asked about. This hotel is great and I’m happy we chose to stay here during this difficult time.

Stay here for two nights while visiting Nashville for the weekend. I specifically chose this location due to its close proximity to a concert venue and the M Club which I like for breakfast and refreshments. As a frequent Marriott patron, I have been disappointed with many of my stays lately however, this was not the case at the Nashville Marriott at Vanderbilt. My room was very clean, the fitness center, bar, and M club. We're all very nice. I contacted the front desk at one point to ask for an additional pillow and they brought it right away. Overall, I was pleased with my stay here and would be happy to come here again when in town.

Incredible stay! Very relaxing, comfortable, clean and spacious room. My room looked out at the Vanderbilt Stadium. LOVED the fitness center - every cardio machine you want, plenty of DBs, machines and cable system. Lots of natural light and water available. I love that the hotel is located right across the street from Centennial Park, Parthenon, Gardens, for morning walks and you can grab a cup of coffee on the way at the Starbucks. Also within walking distance to Fleming's, PF Change, Wendy's, McCallisters and the Vanderbilt Bookstore. It's a simple 2 mile drive from Broadway, Ryman, Bridgestone so it makes uber drop off and pickup painless if you are doing anything in that area. Like I did! 15 min from airport if it's not during peak traffic hours. $20-$25 uber. The staff was accommodating and friendly. Easy check in and out and no problems with my room. The AC was super cold and I enjoyed that. Highly recommend and I would stay here again for sure!

I stayed here because I had business with Vanderbilt University. Adjacent to campus and walking distance to the main medical center. However they also have shuttles for those who don't desire a stroll. Checkin was flawless. Service was cordial and addressed my ambassador status. Accommodated my late checkout request. The rooms are clean and spacious. I had the parthenon view, which is nice, but you can still see plenty of chain restaurants laid out too, hah! Bed was soft, plenty of linens. Nice big shower with great water pressure. I didn't try the restaurant, but it's sleek and modern looking. I did buy some wine for the room, and 50 bucks for a 20 dollar bottle is a little nuts. But that's the price of doing business I guess! Valet parking was great. Took my car immediately. Returned it quickly. I don't know the exact price because it was taken care of as part of the university bill. Someone last year complained of the 50 rate and said they had "traveled the world" and never seen a rate so high. I mean, in New York I pay at least 80 a night for valet. In Savannah, even valet in just the historic district is 40 plus. So I think this guy is being dramatic. I would say it's comparable for today's bigger city rates. From what I understand, this is nearby big events, sporting events, CMAs. And of course if you want to go to Vanderbilt basketball/baseball/football games, you're right there. Lot's of great conference space too.

Actually the worst stay and service of my life. Save yourself from this awful hotel. They clearly have a fine line of who they are willing to help and who they are willing to please. Unprepared and truly incapable of handling situations when put in the position to.

Finding an affordable nice hotel in Nashville is a challenge. In my opinion, it's the most overpriced city that I can think of and I suppose it's due to the oversaturation of bachelor and bachelorette parties as well as various festivals and conventions. I was in town literally as the CMA fest was about to start but it always seems like something is happening or about to happen. This particular Marriott is a little away from all the action, which is fine with me. I appreciated that it is right across from Centennial Park, which made for chill morning walks (chill in spirit only. It's already quite hot out there). It's also in the same section/strip mall type of situation as a Starbucks, which I appreciated. But other than a few chain restaurants, it's not close to anywhere I'd want to go for lunch or dinner. It's a pretty solid Marriott, with comfortable beds/linens and good amenities, with the exception of that lousy in-room coffee. The hotel bar, while comfortable and nice enough for libations, closes early at 10:30 ("last call at 10:30, closed and cleaned up by 11"). Meanwhile there were people in there and coming in afterwards, so perhaps extend those hours a bit? While there is nothing terribly remarkable about the location or the property itself, what makes the Marriott at Vanderbilt 4-star worthy is the reception staff. Everyone is really nice and make sure you're not waiting too long for anything. I'd stay here again, but I can't say I'd be as excited about it as I would a more plush property like the Hutton or Omni.

Hotel is fine. Restaurant is good. The location is great for Vandy games. However, the parking situation is absurd -- there is no parking...except with the hotel for 50 dollars per night! Otherwise, you will be towed. Build this into your cost per night for the room if you are driving here. I travel for work all over the world and I have never seen such a high rate. Definitely won't stay here again. Feels like a grift.

Well rated 4 stars but I've slept in 2 star bed. Every day was nightmare. I usually sleep fine on any bed, but this made me hurt so bad. People /Staff are exceptional: nice, professional, well intentioned. However the disabled spot for hotel is BLOCKED OFF for valet. If you need accessible room, the apps- marrott, expedia, hotels, travelcity say they dont.have 2 beds --this brand gotten sued more that 12x and.lost every time even recently Colorado case covers all their brands.Over priced 52 day parking, rooms over priced, outdated, below 2 star hotel. A Tourist and sec trap left me hurting we left EARLY even with prepaid refundable room that's NOT REFUNDABLE - at least 164$ Rooms big but not accessible. "Roll in shower" just floods bathroom. If I had to transfer to toilet or shower chair? Forget it. The railing- Bars arent effective, slippery, and rocking g out of wall even at toilet 35 years since law was passed.q

My experience at Nashville Marriott at Vanderbilt University was great. The design blends modern luxury with the warmth of Southern hospitality. The room was clean and had a great view of the park. The hotel's prime location beside Vanderbilt University struck a perfect chord, making it a breeze to explore the vibrant melodies of Music City. With its exceptional service, refined elegance, and perfect balance of perplexity and burstiness, Nashville Marriott at Vanderbilt University was a pleasant surprise.

Nice front desk folk Clean rooms Robust water pressure Decent lighting Modern floors and decor

Great location near Vandy! Loved I could see the football stadium from the gym since my room on the 6th didn't have a view. The stadium is currently under renovation and it was fun watching the construction workers do their morning calisthenics before they started work. Meeting rooms are good sized and shout out to the team that helped get things set up. They were attentive and always available to make adjustments for our group. Catering food was surprisingly amazing, unlike most hotel meeting food.

Kirby Lyle rocking the guitar in the bar was awesome ! Great old fashioned to boot !

Many of my colleagues stay here when in town so I figured I would give it a try. The suite I requested wasn't available so the front desk associate gave me a continental breakfast voucher for the next day. I was really confused the next day when I redeemed my continental breakfast voucher and didn't see one on the menu. The waitress told me it was good for any breakfast item. My room was clean. The bathroom sink had a slow drain. The room overlooked part of the football stadium. I can see this being a popular spot for football parties for out of towners.

Had a nice stay for work. The conference areas were nice, and I liked that the lobby floor had a cafe in the front and bar in the back, keeps things lively. Good amount of things around and many rooms have a large view of the Vanderbilt football field. A lot of my coworkers had issues where they were charged for parking erroneously but they cleared it up without much issue. Just check your bill when you checkout as you always should anyway.

Rude, disrespectful, unprofessional desk staff. And then there is the dining room. Absolutely the rudest, undertrained, excuse ridden staff I have ever encountered. 45 mins for pancakes and eggs Benedict to have the eggs come out partially uncooked. And there were two servers and only 6 tables. This was the worst stay to play experience we have ever experienced while traveling for hockey tournaments. I would never recommend staying at this hotel to anyone ever.

We were in Nashville for a special occasion and opted for this property as it was one of the lower priced options in a decent "full service" style Marriott in the area, aside from the crazy mob scene in Lower Broadway. Last time I stayed here was in 2011, so it had been a while and I didn't expect to have the same service, but I was very happy to see that not only have they updated the property, but they still offer cool amenities, like a free shuttle that takes you anywhere you want to go within a few miles, including Lower Broadway... FOR FREE! Checking in was a breeze and the young lady checking us in his all the points... recognized loyalty, gave free breakfast cards, reviewed concierge lounge, etc.... even explained the free shuttle service! Our room was clean, nicely made-up, and had all the new amenities you might desire... USB outlets in various locations, new bathroom fixtures, handheld shower head, etc. The TV and its remote worked perfectly too... even the sleep timer button! Housekeeping did a nice job each day keeping the room looking good too. Valet and restaurant staff were friendly and very helpful too. I made Titanium with Bonvoy in May and could be Ambassador by now, but all my business travel Marriott stays had been so mediocre that I gave up and started staying elsewhere. This stay has reminded me of what I used to love about Marriott and their service... I just wish other properties would do the same as the Vanderbilt Marriott. I'd definitely stay here again!

Friendly hotel, convenient to lots of things in Nashville. My daughter was spending the summer at Vanderbilt, so I chose this Marriott mainly due to location. I was welcomed at check-in, and the staff was very friendly. The room was nice with a great view inside Vanderbilt stadium. Parking was around the corner and shared with Vanderbilt. I ate at the restaurant pretty late one night. They had live music (like everywhere in Nashville), and the artist was really good, which led me to stay a little longer. Overall, good hotel that lives up tot he Marriott brand.

My family has traveled and stayed at this location every other year for some time now for an away football game at Vanderbilt. Last year, they asked me to handle the booking for them and the hotel handled it lazily and caused a mess up and will not resolve the issue. I made a booking on January 11, 2024 at 11:55am for my dad. Upon realizing it was under my name since I was logged into my Marriott Bonvoy account, I immediately called the hotel (I emailed the hotels manager a screenshot). I spoke with a guy and explained that I was logged in, confirmed a booking, and it was under my name and card and needed to get all of that updated since I wasn't traveling and did not want to be charged. He explained that it would be easier to just add my dad as a person on the room and he would be able to check-in and everything. Fast forward to the actual booking, they said his name wasn't on a booking. They didn't explain that they created a new reservation at the time of check-in and charged him for an additional room. He didn't find out until the time of check-out when he immediately called me and said the girl at the front desk was extremely rude and said that he booked two rooms. Nothing aligned with her story - saying that there was a second room but that he wasn't on a room initially when he went to check in. Following the lack of ownership on their error, I reached out to their general manager. Jennifer has not only neglected and ignored the situation, but claims that there were multiple reservations initially and that one was not created at the time of check-in. I know for a fact this isn't the case, because I booked through the app. If I booked multiple rooms, they would should up with their status even if they were cancelled. It has now been 14 months since the booking and 4 months since initiating communication for a resolution, and they continue to ignore the situation. Be mindful when staying here, because even with email confirmations and screenshots of phone records, they will not admit their mistakes or resolve them. They also refuse to send proof of when the additional booking was created, because they know they did it in November and there wasn't an additional room booked in January initially. Awful manager communication and still have not received a resolution or regional managers contact despite asking multiple times.

This hotel has been my default hotel for my trip to Nashville. My most recent visit (May 2022) was a big disappointment. Despite its great location (pretty much on Vandy campus), there were too many off-putting incidents that make me think perhaps it needs a little shot in the arm to rejuvenate. First I checked in at 5 PM. After getting to the room, I realized it wasn't cleaned. I asked the cleaning crew, who were on the 6th floor, if they could clean so that I can get in the room. I was told No and to get another room. When I talked to the manager, he seemed to sympathize. I waited until 7 and it still wasn't ready. I ended up getting another room on the 10th, as I was told, the concierge floor.. why didn't I get this room in the first place! The entire attitude by the front desk and the cleaning crew were not accommodating - not Marriott like. Second, while I was taking a morning shower, the water stopped flowing. Of course, my hair was covered with shampoo... Thankfully, water did restart but it would stop repeatedly. The market doesn't have prices for snacks and drinks. I had to walk over to the front desk and ask for prices. M Club - still using disposable plastic utensils (let's go more environmentally friendly). Positives at M club: Good comfortable space to get some work done. Chocolate muffins and salsa were delish!! Towels are hard... Hotels of this caliber need to have better quality towels, and they need to soft. Overall I expect this Marriott to be better.

Forced $50 a day valet and have to pay for wifi in 2024? Lots of construction all around the building as well.

Extremely poor service especially in the bar. If you love being ignored for over 30 mins and never getting a drink, this is the place for you! Will not be returning, and suggest you find another place to spend your time in Nashville.

Great experience staying here for two nights. the front desk staff was extremely nice and helpful. Right across from centennial park. The room was spacious and very clean. Quiet hotel. cant recommend enough!

I had a terrible experience with the dry cleaning and lost and found service at this property. I was traveling for work for an extended period of time and turned my clothes into the dry cleaning service offered by Marriott. The next day I picked it up and immediately put it in my suitcase. When I returned home, I realized that 2 of my shirts were missing. I called repeatedly and took almost 2 hours to get a front desk rep on the phone. When I did, they had submit a lost and found claim to.... Ready for this? Ilostmystuff.com (lol) the front desk agent assured my I would hear back within 24 hours, but I never heard anything. I returned to Nashville for work 3 weeks later and stopped by the hotel to check on it. The valet guys said "good luck. Our lost and found situation is not good. The girl at the front desk took down my info (which has taken place at least 5 times over the past month by this point) and went to the back to check on it. When she returned with nothing in hand, she assured me she would follow up by end of day. This was about 20 days Ago. I haven't heard anything since...

The Marriott located on Nashville's campus is a great place to stay if you're visiting the campus. It's directly next to the football stadium which is great if you're here for a game. Some rooms even have a view directly facing the stadium. The building also has ample event space for conferences. The rooms are nice with ample space. At one point my toilet stopped working and the repair man was there quickly. They also have a nice gym with ample cardio machines and weights. They also provide towels, water bottles, and earbuds. park25 is their restaurant which serves American fare. The food is good and there is a daily happy hour weekdays and weekends from 4-7! There's also a live musician around that time. There are plenty of chain restaurants and strip malls nearby. But if you're here for a weekend or fun it's a drive to the gulch and downtown areas.

Best hotel I've ever stayed at. The bar is top notch and live the live music is a lovely touch. Walking distance to so many shops and VU. Fun atmosphere and great room accommodations (lavender pillow mist is my favorite!)

Recently stayed at this hotel and was surprised to find that the only way to park your car is to pay for valet parking ($49/night). The concierge lounge is on the main floor and poorly provisioned. You will find a better breakfast at one of the cheaper Marriott branded hotels. There is a great deal of construction going on next to and behind the hotel (no mention of this on the Marriott website when you make a reservation. The room was well laid out and the bedding was clean. Unfortunately, the room needed a deep cleaning and had a mild 'wet dog' smell. I travel often and always stay at Marriott hotels and this is not up to the typical standard of Marriott. On the bright side, the staff are wonderful, friendly, and made our stay enjoyable, in spite of the conditions mentioned above.

Not impressed!! Marriott lounge has no bottles water or soft drinks during the day. A bottle of Pepsi from the "market" is $4. No lunch available in restaurant. No bar open until 4pm. Room dirty, dusty and no water. Get me out of here - gross! Lumpy worn out bed. Already used toiletries in room.

First of all, very tired from long trip was told at front desk to call for room service, tried to call but the phone in the room didn't work and nobody answered when I called from cell. So went back downstairs to order food in person. But here's the fun part! It is now 11:58 pm and we're wide awake because of the party in a banquet room on the second floor (we're on the 5th) I am so disappointed in Marriott!! I am still exhausted and apparently won't be sleeping until after the party is over! Because "they can't control the volume of the parties booked here". Nice job Marriot. They did offer some rewards points,

This location is like "Marriott School" that they use real customers.I booked over Booking.com, they charged me already before I stay.Some front desk people are rude.My room's floor was noisy.Someone used my personal info to buy something from the market,caught it on my receipt.After all that roller coaster feeling they gave me, glad they waived my parking lot expense which was $35 per day and gave me a quiet room.Hotel room was nice&clean.Breakfast wasn't free but it was good.

Had a fantastic time. Kirby took care of us greatly. He made our time. Also best espresso martini.

To everyone, I highly recommend the Marriott Vanderbilt in Nashville, Tennessee. Every interaction we had with the staff was top-notch, friendly, professional, and overall perfect! One of the managers name Chris was fantastic and accommodating with a minor issue we had. He did everything he could to make us feel welcome and remediate the matter. I also have to give a major shout out to Evelyn, who is in hospitality in the concierge's kitchen. She always had a smile on her face and bent over backwards to accommodate dietary restrictions that we had. She even shared some of her favorite local attractions for us to check out. Also, accolades to Steve C. He is a manager who assisted us in the restaurant area. He was very willing to work with us on different types of drinks to make sure we all had a good time. The front desk staff was equally amazing. I would definitely endorse anyone in the Vanderbilt area to go to the Marriott.

this review is about the Valet service at this hote. Tim runs an amazing top notch service. Zack and all of the guys are so nice. use the valet when staying. WORTH IT!

I chose the hotel carefully because I was driving from Philadelphia to Texas to see my mom who was not doing well and I needed a place to stay half way through my journey. I chose to drive instead of fly because of safety during Covid, so I knew I wanted a place that would offer all of the safety and convenience during these tricky times. I selected a Marriott because they have a decent reputation. They checked my boxes...coffee maker, refrigerator in the room, a restaurant downstairs from which I could order food so that we wouldn't be dining anywhere (I was traveling with my 15-year-old daughter) and I was determined, that once I checked in for the night that I wouldn't have to leave my room until it was time to check out the next day. I was wrong. We chose self-park, which still cost $35, but the garage was not at all convenient and we ended up lugging our bags a good distance away to get to the hotel. We put our order in for food immediately because the restaurant was about to close. This was the best part about our stay...not the food necessarily...but the server at the bar that promptly took our order with a smile, made sure we had every sauce and packet available for our Nashville hot chicken sandwiches and called our room when our food was ready and said, "Your dinner is ready!". He was delightful. The food was just ok. The Nashville hot chicken sandwich was a bit dry and the fries were cold. The real disappointment came when I needed feminine supplies for my daughter. I called hospitality and requested them but it took details to explain what I needed and after the request was finally understood I was placed on hold for quite a while. After a wait, I was told, "We do have them, but we are out of them right now." This felt completely unacceptable to me and I can only consider that this is a management issue. I know it's Covid, I know things are harder these days, but if you can stock up on lotions, toothbrushes and extra shower caps, feminine products should be at the top of the list. He suggested a Walgreen's (remember, I had been driving for 14 hours and had just parked my car in a garage that was more than an inconvenient distance away). I asked him if he was sure that the Walgreen's was open and after double checking he told me they were closed. I am not an "insister" but I actually insisted that he fix the problem. I chose the hotel so that I would have my basic needs met. He finally agreed to "find someone" to get what I needed. After about 30 minutes he came to my door with "hotel grade" feminine products, so it appears that the dilemma could have been solved without my insisted prompting. I was happy to have a coffee maker in the room (it was one of my checked boxes) but when I attempted to make coffee in the morning, (at 5:30 am...I had a 10 hour drive ahead of me) a piece was missing from the machine and it was inoperable. Again, I called the front desk and the woman told me that there is no one to replace the coffee maker and I could come down to the front desk to retrieve my coffee. I adorned my face mask and shuffled down to the front desk where they were SELLING Starbucks on a make-shift table in the lobby. She "gave" me two cups instead of charging me for it. The WiFi is ten bucks. The parking is 35. The coffee maker was broken but they sell cups of coffee in the lobby and necessary amenities were nonexistent. I am so glad I didn't pre-book this hotel for the way back because when I initially made my reservation I almost did. I ended up staying at a Hampton Inn. My coffee maker worked, they served to-go breakfast in the lobby and I enjoyed free parking. I know these are tricky times and places are understaffed and Covid has stolen our souls. But if you are an establishment, in the HOSPITALITY industry, who is still charging your regular rates and have remained open with no disclaimer that you will not be serviced in a typical manner, then I believe it is important to continue to at the very LEAST meet the basic requirements. I chose this hotel BECAUSE of Covid...to be safe in my room and have the things provided for me that I was paying for. Never. Again.

Stayed here for a work meeting. This is by far the most run down full service Marriott I've ever seen. Staff at front desk was extremely slow and not polite at check in. Tried calling several times to front desk and they never answered. This is a stain on the Marriott brand.

We stayed here with a few friends to go visit a venue. I'd like to say the stay was great, but unfortunately it was not. The room smelled, and not in a clean way. The room service menu is very limited (post Covid) and the staff seems stressed. The part that was really disturbing is that someone at the desk closed out our stay a day early. Our key did not work nor the phone (which doesn't work in the elevator, get a key card) so we went to the front desk, no one told us our room had been closed out and then reopened. We had prepaid our bill and guess what... yep they double billed us. Then after about an hour wait when checking out to get it straight, they supposedly fixed it and it was supposed to drop off our card. Nope, we got charged, TWICE because apparently the fix only made it worse! It really messed up our finances for the week. Finally about 10 days later and a few phone calls we were reimbursed. So, check your bill and account closely.

Poor service the M Room has literally nothing to offer. Checking out was a disaster as well! Don't expect allot but when paying allot expect better than this from a Marriott!

Upon arrival at 3pm, our room was not ready. We knew regular check-in time was 4pm, so we were not upset. We were put on a waiting list and told that as soon as our room was ready, we would be called. An hour and a half later, we had not been called, so we returned to the hotel. Our room was ready, but no one had called to tell us. I reserved a room through Priceline for three adults. It said the room would be assigned upon arrival. We were given a king bed with a pull out sofa twin size bed - for three adults. I'd like to know when sofa beds became acceptable accommodations at a 4 star hotel? Our pillows also had makeup stains on them. Unbelievable and a shoddy excuse for a room that costs almost $250/night. I went down to the front desk to see if we could be moved to a room with two queens. The woman at the front desk asked to see my reservation, which I pulled up on my phone and handed to her. She never even picked up my phone to look at the reservation. She didn't search for anything on the computer to see if another room was available. She just told me that they were sold out. No apology. When I arrived, I told the valet that we would self park. He told me the garage was on the back side of the building. I parked in the garage on the back side of the building - the garage actually attached to the hotel. It said Visitor Parking on the sign and gave daily rates. Nowhere did the signs say that overnight parking was not allowed. This cannnot be the first time this has happened. I approached the garage by turning right into it, so the signage on the left side of the street for your hotel is blocked by a large green utility box. As a visitor, I would have no idea that "visitor parking" is not actually for Marriott guests. After asking the front desk if my car had been towed - again, no sympathy from front desk staff. They just wrote down the name of a towing company on a post it note and told me to call. Sure enough, my car had been towed. I was in town by myself with two teenage girls for a college tour. We had to be in Murfreesboro for a college tour at 11am, so this left me scared and scrambling to try and get my car back and also make it to our tour. When I picked my car up ($155 for the towing charge). My gas had also been syphoned. We still had one night left at the hotel. I parked in the correct garage this time. The next morning when we went to leave, we had a very large scratch on our new car. This entire experience was the worst I've ever had with a hotel. We even stayed in other (less expensive) Marriotts during our two week trip and had better service and rooms.

OK so for us Platinum Elites when we travel for pleasure or for business we can pay or use our points... In Nashville if you are coming here for the music and scene... You have three good options for Marriott peeps like myself. You have the Renaissance, Union Station and this Marriott at Vanderbilt. Pick the Marriott Vanderbilt... Hands down!!! #Winner... This hotel is 5 minutes and an 8 to 10 bucks Lyft ride to anywhere!!! Plus at night you can actually sleep, plus you are away from the crazy partiers that are sharing rooms in Nashville with like 4 people in a room or Union station where trains go by. This hotel is recently updated, has a nice concierge lounge, close to many food options, most rooms overlook the stadium or the Parthenon. The rooms are nice and cleaning is very good. The people too are very nice. The gym is also a good size and nice plus if you want to walk or jog you can jog Vanderbilt's campus or go run right across the street in the Parthenon which I think is Centennial park! This is the one to pick for business or pleasure and especially for pleasure if you are using your points! #Marriott4Life

The worse service for breakfast. Buffet is not on Mondays so don't look for that. Had to go ask for a server for breakfast and she was unsure of what should be served with oatmeal. The plus side is he oatmeal was very tasty. I normally don't eat breakfast before I speak but this actually was filling and I didn't regret having it along with a cup of orange juice. The check in service wasn't that great either. Everyone has an off night. The rooms were nice and clean and the bed was comfortable. They have a shuttle that takes you up to 2 miles and there are plenty of restaurants in walking distance. If I was visiting again I could stay here, just not utilize the hotel restaurant.

Very nice hotel with potential to be nicer. The staff is very friendly. Unfortunately I arrived during renovation season. I wasn't made aware of this prior to arriving otherwise I may have stayed elsewhere. The front desk staff was very forthcoming and alerted me that after 8:30 there would be loud construction. The concierge lounge was moved from floor 11 to floor 2. Evening snacks were sparce probably due to the time of year and amount of people staying. Beef wellington puffs only plus cheese and vegetables. Breakfast was a bit better with eggs and fruit. My room was clean and the bed was comfortable. What I likes the most about the hotel was the gym. It had a great window view of Vanderbilt stadium. There were 4 treadmills, 4 ellipticals, 1 standard cycle, 1 recumbent cycle and a resistant rowing machine. They also had free weights and LifeCycle machines. When I got there at 6 a.m. , it felt like a meat locker with temp around 50F which was fine for me. Better than running outside. Fitness center was on the 3rd floor. Nice location on the Vanderbilt campus and within walking distance of nice restaurants. I didn't like the parking charge of $32 self park and $37 valet.

This is my hotel of choice when staying in Nashville for my occasional Dr's visits at Vanderbilt. If you are visiting Nashville for the same reason, you cannot beat the location as it's pretty much on campus. I sleep like a rock here and so maybe this is why it's also Vanderbilt's hotel of choice for their sleep studies. If I had to complain about something, it would be the parking situation, however, the same complaint could be made about any hotel in the area. The going rate for all of the hotels around Vanderbilt is $35 for self park and $40 for due to the hotel properties around here not also owning any adjacent parking garage. This means they are charged for a certain number of spots by the 3rd party owners of these adjacent garages and subsequently have to charge customers. The other option would be to include the cost of parking in their respective rates, but then you'd just pay a higher rate for the room. If they were to charge every customer for parking, what about non-driver travelers? Anyway, I understand this as a former Hotel Restaurant GM/Hotel F&B Director. Also, to the parent who wrote a negative review because it was somehow the hotel's fault for not providing feminine hygiene products that were up to your standard free of charge, providing these items for your child is not the hotel's responsibility. COVID cannot be blamed for your lack of parenting as there's a Walgreens well within walking distance (2 blocks) of the hotel. If my daughter (and I do have a daughter) needed these personal items, I wouldn't embarrass her by getting hotel staff involved and most certainly wouldn't write a very public review on Yelp. I'd just go to Walgreens and buy the exact brand and absorbency preferred and most certainly not expect a hotel or anyone else to provide these items for my child. However, the hotel did provide these items in your case and yet you still wrote a negative review. The fact that you actually demanded that some random male hotel employee handle this issue for you is telling and you're lucky he didn't return with a stack of phone books or a priest. Irrational people like you are the reason I don't miss the hospitality industry at all.

This is a lovely hotel about 2 miles from downtown. The staff was wonderful, and let us check in early as we arrived at 11 am from out of town. We were able to take the shuttle to downtown, and the driver gave us a card to call him when we wished to return. We eventually made it to our room which was spotless, and the king bed was fantastic. Loved the large rain shower, and I am a fan of the Thann products. I would definitely return to this hotel, I am sorry we couldn't stay longer.

Got to pay $10/day for internet access. Hotel is fine but internet is a basic service. Deal breaker.

Came for a conference and had an excellent stay. The staff, especially the dining staff of Heba, Mariam, Dina and Ayman, was friendly and attentive. Every care was addressed. The rooms are clean and well designed. If I could change anything, it would be the bed, which I found uncomfortable. However, this is such a personal preference that it's hard to fault the hotel. Overall, I certainly recommend this hotel.

While I will say that our room was very nice, the air conditioning did not go down as far as we would have liked. Upon leaving and getting home, I happened to notice that I had let my hair straightener in the room. I called over 6-7 times, was left on hold for 30-40 minutes only to be forgotten and would have to call back from another phone and be told they would call back and still have yet to hear a word. Knowing this was the last place I had the straightener leads me to believe that the housekeeping people needed it more than I did. Management is subpar and should really get lessons in customer service. Do better Marriot.

I enjoyed my stay at this location and the staff was very professional and welcoming. The Concierge staff (Evenly and Matrice) went above and beyond to make sure my stay was excellent. Thanks for the great services.

This is a pleasant hotel on Vanderbilt campus. I've enjoyed my 4-day stay here. The staff is very kind and friendly, especially the folks who take care of breakfast, hors d'oeuvre and dessert service. Tena was so helpful and made my breakfasts great.  Unfortunately during my stay they closed down the Concierge lounge on the 11th floor to make way for more rooms and moved it to the lobby area. That's a shame because there is even less communal space in the hotel now for lounging.

I booked through priceline and made sure to compare amenities to other hotels nearby. During my stay I was surprised to find that the parking costs $32 per night and didn't realize the breakfast bar wasn't included until after they left me a check for $50 which covered myself and two children. Combined with the fact they lack a pool and the wifi charge has to be removed from your bill, I wouldn't bother looking at this place. They seek to nickel and dime you to death. There are plenty of other hotels in the area which offer free breakfast, wifi, and parking.

I had a wonderful stay at the Marriott Vanderbilt. The hotel is modern and the rooms are exceptionally clean. The staff is very friendly and you can't beat the location for being close to Vanderbilt and downtown. Jennifer at the front desk was particularly friendly and demonstrated great customer service!

The Marriott at Vanderbilt U. has been a great experience. Especially if note was Tena, who works the morning shift in the concierge lounge. She was really helpful and friendly while I awkwardly put together a breakfast for my wife who was still in bed. Tena saved me- she was lovely- thanks again!!!