Nashville Marriott at Vanderbilt University

I just wanted to post really quick about our amazing stay at this hotel. I’ll write more later, but for now I want to give a big shout-out to all the staff I interacted with. They were so gracious, welcoming, and outgoing. The staff truly make a hotel, and these staff were all 10s. Special thanks to Anne, whose kindness and warm service made the stay even better!

Absolutely loved my stay at the Nashville Marriott at Vanderbilt! From the moment I checked in, the service was top-notch. Sam at the front desk was incredibly welcoming — he immediately recognized I was Indian and struck up a warm, friendly conversation. It was such a thoughtful touch that made me feel right at home. To top it off, I received a complimentary upgrade, which I really appreciated as part of my Marriott Gold status. It’s always great when a hotel goes the extra mile to recognize loyal guests, and this property definitely did. The room was spacious, clean, and had a fantastic view. Highly recommend this hotel for anyone looking for comfort, excellent service, and that personal touch. Will definitely be back!

The front desk was extremely helpful and accommodating. The restaurant was delicious and the cocktails were amazing at happy hour. I travel a lot for work and I mist say the valet team was by far the best I have experienced. In particular Chase was knowledgeable and recommended many good spots to check out. They opened every door and grabbed every bag for us without hesitation. I recommend you book here for your next stay in Nashville!!!

This is a very nice hotel right by the stadium. The service is wonderful and everything is very clean. Fair warning there isn’t free parking and you have to use the $54 a night valet service, but everyone is very helpful and kind (Yonatan is fantastic!). We would definitely stay again!

Sofae was very accommodating at check-in! She is friendly and personable. She provided warmth and took time to make a personal connection. Great customer service. This is a beautiful hotel with nice decor. I like that there is no carpet in the rooms. Very clean and comfortable.

The rooms were very clean and nice. All of the staff were incredible. They're having such great service. So friendly, polite, helpful and accommodating... From the front desk, restaurant, cleaning staff…ALL of them were so pleasant, kind and helpful! KHOI, TANDY, BRE, ANNE!!!

I came back to revise this review because I cannot in good faith leave as is. This was my Original Review: Thank you Sam for trying to turn a disappointing experience around. We arrived to find that the accommodations we expected were not available, but Sam worked hard to find a resolution. He was thoughtful and apologetic and made sure that we were satisfied with our room. Update: Things took a turn later that night when we returned to the room around 12AM. After a long day,I was in the bathroom washing my face and suddenly noticed small red spots along the walls. As I looked closer, I realized that blood was splashed all over the bathroom walls. I hoped it was red paint, but a few wipes confirmed that it was not. We took a video and shared it with hotel staff. Their response was an apology with gloves and sanitizing wipes. 😑 They did not even come to the room because it was a “biohazard “ for them (but I guess it’s not for their guests). They claimed the hotel completely full earlier that day, so I didn’t expect them to offer another room- and they didn’t . This was the most uncomfortable hotel experience I’ve ever had. I regularly wipe down and sanitize our hotel rooms /beds when we travel, but I typically don’t wipe down walls. I will now be adding this to the routine. For some reason,Google is not allowing me to post videos, so I added some screenshots from my video.

I had such a wonderful stay! The front desk team was warm and helpful, and my room was spotless and cozy. The bar was always buzzing, and the food was great. The staff who supported our conference were especially kind and attentive. Thank you for such great service!